Video: How Multifinance Companies Resolve Non-Performing Loan Problems – Debt Collection

Jakarta, CNBC Indonesia – The Financial Services Authority (OJK) has summoned financial service institutions and debt collection agents who have violated regulations and are suspected of engaging in property damage and violent conduct during the debt collection process with consumers.

Suwasndi Wiratno, Chairman of the Indonesian Financing Companies Association (APPI), stated that the procedures and processes for debt collection through to credit and financing product enforcement are already regulated by the OJK.

The debt collection process must be carried out in stages. When a customer defaults, a warning letter is issued first, and only if the issue continues is debt collection services then engaged. However, the debt collection process must also comply with OJK regulations, as financing companies can receive warnings and sanctions from the OJK.

APPI addresses debt collection issues that violate regulations through dialogue with regulatory authorities. Further details are available in the Power Lunch discussion between Shania Alatas and Suwasndi Wiratno, Chairman of the Indonesian Financing Companies Association (APPI), on CNBC Indonesia (Tuesday, 3 March 2026).