Telkom's service
Telkom's service
From Bisnis Indonesia
I run a telecommunications kiosk in Central Jakarta. Unfortunately, I always end up paying more than what is stated on the telecommunications kiosk's bill from PT Telkom. The difference ranges from between Rp 12,000 and Rp 21,000, and in May 2002 it was Rp 196,000.
The bill for my telecommunications kiosk always arrives very late so I always pay the bill even if the billing statement has not yet arrived, because PT Telkom requires that a telecommunications kiosk owner pay the bill by the 10th of every month at the latest.
Unfortunately, I have always found a discrepancy between what I have paid through the bank and what is written on the billing statement. When I complained to Telkom operator No. 147, the operator suggested that I inquire about this matter at the service point at Percetakan Negara 17 or to Bina Wartel.
When I contacted Bina Wartel, I was told to contact Telkom's head office on Jl. Gatot Subroto. And when I went to the head office, I was told to contact the telecommunications service center on Jl. Medan Merdeka Barat, because the head office could only acknowledge the mistake on my May 2002 bill, but not for the previous months.
Unfortunately, when I contacted the service center on Jl. Medan Merdeka Barat, I was told to refer this matter to Bina Wartel. I still have not received a satisfactory answer about my problem.
This May, Telkom made a calculation error on my billing statement so that the amount owed was much higher than it should have been. I realized this only when I went to pay the bill as usual. I contacted operator 147 and was given the amount owed, which was the same as what I was told at the bank.
Only days later did I receive a corrected billing statement from Bina Wartel, plus an explanation about the payment. It is a shame Telkom did not immediately correct this mistake. If it had, me and many other telecommunications kiosk owners would not have had to waste our time standing in lines for hours trying to sort out the problem.
NINGSIH
Jakarta