Telkom's service<\/p>\n
From Bisnis Indonesia<\/p>\n
I run a telecommunications kiosk in Central Jakarta.
\nUnfortunately, I always end up paying more than what is stated on
\nthe telecommunications kiosk's bill from PT Telkom. The
\ndifference ranges from between Rp 12,000 and Rp 21,000, and in
\nMay 2002 it was Rp 196,000.<\/p>\n
The bill for my telecommunications kiosk always arrives very
\nlate so I always pay the bill even if the billing statement has
\nnot yet arrived, because PT Telkom requires that a
\ntelecommunications kiosk owner pay the bill by the 10th of every
\nmonth at the latest.<\/p>\n
Unfortunately, I have always found a discrepancy between what
\nI have paid through the bank and what is written on the billing
\nstatement. When I complained to Telkom operator No. 147, the
\noperator suggested that I inquire about this matter at the
\nservice point at Percetakan Negara 17 or to Bina Wartel.<\/p>\n
When I contacted Bina Wartel, I was told to contact Telkom's
\nhead office on Jl. Gatot Subroto. And when I went to the head
\noffice, I was told to contact the telecommunications service
\ncenter on Jl. Medan Merdeka Barat, because the head office could
\nonly acknowledge the mistake on my May 2002 bill, but not for the
\nprevious months.<\/p>\n
Unfortunately, when I contacted the service center on Jl.
\nMedan Merdeka Barat, I was told to refer this matter to Bina
\nWartel. I still have not received a satisfactory answer about my
\nproblem.<\/p>\n
This May, Telkom made a calculation error on my billing
\nstatement so that the amount owed was much higher than it should
\nhave been. I realized this only when I went to pay the bill as
\nusual. I contacted operator 147 and was given the amount owed,
\nwhich was the same as what I was told at the bank.<\/p>\n
Only days later did I receive a corrected billing statement
\nfrom Bina Wartel, plus an explanation about the payment. It is a
\nshame Telkom did not immediately correct this mistake. If it had,
\nme and many other telecommunications kiosk owners would not have
\nhad to waste our time standing in lines for hours trying to sort
\nout the problem.<\/p>\n
NINGSIH<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/telkoms-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }