Singapore Airlines Apologises Over Passenger’s Missing Luggage

Singapore Airlines (SIA) has apologised to a customer after their luggage disappeared on the Melbourne–Singapore–Jakarta sector on 2 March 2026. The bag, owned by a passenger with the initials MR, was not found when the passenger arrived at Soekarno–Hatta International Airport.

Public Relations Manager Indonesia, Singapore Airlines, Kleopas Danang Bintoroyakti, stated in a disclosure received on Thursday, 5 March, that SIA had contacted the passenger to provide further assistance. The airline confirmed that the luggage was returned to the passenger on 4 March 2026. ‘We regret the inconvenience caused and remain committed to delivering the best possible service to all our customers,’ he said.

Earlier, transport analyst and advocate Azas Tigor Nainggolan of ASTINA Law Office had issued a first demand letter (somasi) to SIA’s management regarding the handling of the baggage.

The incident concerns the Melbourne–Singapore–Jakarta flight on 2 March 2026 under flight numbers SQ 218 and SQ 950, where the bag was reportedly checked-through but not located upon arrival.