{
    "success": true,
    "data": {
        "id": 1589952,
        "msgid": "singapore-airlines-apologises-over-passengers-missing-luggage-1772701917",
        "date": "2026-03-05 14:44:00",
        "title": "Singapore Airlines Apologises Over Passenger\u2019s Missing Luggage",
        "author": "Akmal Fauzi",
        "source": "MEDIA_INDONESIA",
        "tags": "",
        "topic": "Business",
        "summary": "Singapore Airlines has apologised to a passenger after their luggage went missing on a Melbourne\u2013Singapore\u2013Jakarta flight on 2 March 2026. The bag, belonging to the passenger with the initials MR, was not found on arrival at Soekarno\u2013Hatta, but was returned on 4 March after the airline offered assistance. An Indonesian advocate from ASTINA Law Office had previously issued a first demand letter to the airline regarding the handling of the baggage.",
        "content": "<p>Singapore Airlines (SIA) has apologised to a customer after their\nluggage disappeared on the Melbourne\u2013Singapore\u2013Jakarta sector on 2 March\n2026. The bag, owned by a passenger with the initials MR, was not found\nwhen the passenger arrived at Soekarno\u2013Hatta International Airport.<\/p>\n<p>Public Relations Manager Indonesia, Singapore Airlines, Kleopas\nDanang Bintoroyakti, stated in a disclosure received on Thursday, 5\nMarch, that SIA had contacted the passenger to provide further\nassistance. The airline confirmed that the luggage was returned to the\npassenger on 4 March 2026. \u2018We regret the inconvenience caused and\nremain committed to delivering the best possible service to all our\ncustomers,\u2019 he said.<\/p>\n<p>Earlier, transport analyst and advocate Azas Tigor Nainggolan of\nASTINA Law Office had issued a first demand letter (somasi) to SIA\u2019s\nmanagement regarding the handling of the baggage.<\/p>\n<p>The incident concerns the Melbourne\u2013Singapore\u2013Jakarta flight on 2\nMarch 2026 under flight numbers SQ 218 and SQ 950, where the bag was\nreportedly checked-through but not located upon arrival.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/singapore-airlines-apologises-over-passengers-missing-luggage-1772701917",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}