Simplifying Healthcare Services by Strengthening the Digital Ecosystem from Upstream to Downstream
Data from the Indonesia Health Insights Report 2025 reveals that 74% of Indonesian mothers manage the health of three or more family members, yet only 17% of their time is allocated to their own health. To manage family health, many seek digital healthcare access including doctor consultations, medicine purchases, laboratory services, and health monitoring. This has driven Halodoc, Indonesia’s digital healthcare ecosystem, to simplify access through technology.
Chief Operating Officer Alfonsius Timboel said since 2016, Halodoc evolved from a teleconsultation platform to an integrated digital health ecosystem connecting millions with licensed healthcare professionals, pharmacies, laboratories, healthcare facilities, and industry partners.
Halodoc is reinforcing its digital ecosystem from upstream to downstream, connecting patients, healthcare providers, and ecosystem partners through innovations like Hilda, now expanded to WhatsApp and Family Care services.
“Ten years ago, we started Halodoc with a simple question: why is healthcare access uneven for many Indonesians? As we enter the next decade, we’re focusing on building healthcare services that are not just digital, but increasingly proactive, personalised, and relevant to the evolving needs and habits of society,” Timboel said at Halodoc’s 10th anniversary event in Jakarta on Monday, 25 May 2026.
He added that since its 2025 launch, Hilda has recorded over two million user interactions, helping users navigate specialist doctors, get health information, and medication details.
“This pattern shows society is ready for more proactive digital healthcare experiences. Hilda on WhatsApp is now part of the daily lives of 91% of Indonesia’s internet users, estimated at 185–190 million people,” he said.
Through Halodoc on WhatsApp, users can access health information, buy medicines, and receive medical service recommendations with four key advantages: no app download, no login, 100% genuine products, and one-hour medicine delivery.
Chief Marketing Officer Fibriyani Elastria said the company also launched Family Care, an integrated feature for family caregivers.
Family Care allows users to add separate profiles for each family member, with medical records, health history, schedules, and preventive care documented in a single integrated view, making it easier for mothers to manage their own and their family’s health.
For service providers, Halodoc is improving healthcare quality through Halodoc Academy, a Ministry of Health-accredited learning platform offering competency enhancement and Professional Credit Units (SKP) for doctors, pharmacists, midwives, nurses, and other health workers. Over 123,000 participants have joined, with 180 training sessions conducted.
“We are now updating Halodoc Academy and the Halodoc Doctors platform to be fully integrated through the Learn feature, enabling healthcare professionals to access educational and competency-enhancement programmes more easily and systematically,” she said.
Chief Medical Officer Dr Irwan Heriyanto MARS confirmed all innovations are overseen by the Board of Medical Excellence (BoME) to ensure quality standards and regulatory compliance across the ecosystem, including AI-based services like Hilda and Halodoc on WhatsApp.