Data from the Indonesia Health Insights Report 2025 reveals that 74%\nof Indonesian mothers manage the health of three or more family members,\nyet only 17% of their time is allocated to their own health. To manage\nfamily health, many seek digital healthcare access including doctor\nconsultations, medicine purchases, laboratory services, and health\nmonitoring. This has driven Halodoc, Indonesia\u2019s digital healthcare\necosystem, to simplify access through technology.<\/p>\n
Chief Operating Officer Alfonsius Timboel said since 2016, Halodoc\nevolved from a teleconsultation platform to an integrated digital health\necosystem connecting millions with licensed healthcare professionals,\npharmacies, laboratories, healthcare facilities, and industry\npartners.<\/p>\n
Halodoc is reinforcing its digital ecosystem from upstream to\ndownstream, connecting patients, healthcare providers, and ecosystem\npartners through innovations like Hilda, now expanded to WhatsApp and\nFamily Care services.<\/p>\n
\u201cTen years ago, we started Halodoc with a simple question: why is\nhealthcare access uneven for many Indonesians? As we enter the next\ndecade, we\u2019re focusing on building healthcare services that are not just\ndigital, but increasingly proactive, personalised, and relevant to the\nevolving needs and habits of society,\u201d Timboel said at Halodoc\u2019s 10th\nanniversary event in Jakarta on Monday, 25 May 2026.<\/p>\n
He added that since its 2025 launch, Hilda has recorded over two\nmillion user interactions, helping users navigate specialist doctors,\nget health information, and medication details.<\/p>\n
\u201cThis pattern shows society is ready for more proactive digital\nhealthcare experiences. Hilda on WhatsApp is now part of the daily lives\nof 91% of Indonesia\u2019s internet users, estimated at 185\u2013190 million\npeople,\u201d he said.<\/p>\n
Through Halodoc on WhatsApp, users can access health information, buy\nmedicines, and receive medical service recommendations with four key\nadvantages: no app download, no login, 100% genuine products, and\none-hour medicine delivery.<\/p>\n
Chief Marketing Officer Fibriyani Elastria said the company also\nlaunched Family Care, an integrated feature for family caregivers.<\/p>\n
Family Care allows users to add separate profiles for each family\nmember, with medical records, health history, schedules, and preventive\ncare documented in a single integrated view, making it easier for\nmothers to manage their own and their family\u2019s health.<\/p>\n
For service providers, Halodoc is improving healthcare quality\nthrough Halodoc Academy, a Ministry of Health-accredited learning\nplatform offering competency enhancement and Professional Credit Units\n(SKP) for doctors, pharmacists, midwives, nurses, and other health\nworkers. Over 123,000 participants have joined, with 180 training\nsessions conducted.<\/p>\n
\u201cWe are now updating Halodoc Academy and the Halodoc Doctors platform\nto be fully integrated through the Learn feature, enabling healthcare\nprofessionals to access educational and competency-enhancement\nprogrammes more easily and systematically,\u201d she said.<\/p>\n
Chief Medical Officer Dr Irwan Heriyanto MARS confirmed all\ninnovations are overseen by the Board of Medical Excellence (BoME) to\nensure quality standards and regulatory compliance across the ecosystem,\nincluding AI-based services like Hilda and Halodoc on WhatsApp.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/simplifying-healthcare-services-by-strengthening-the-digital-ecosystem-from-upstream-to-downstream-1780140977", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }