Registry office

Registry office

From Republika

The registry office in Central Jakarta has proved itself inefficient in the handling of an application for my daughter's birth certificate.

On May 19, 1997 I handed over all the necessary documents for my request to be processed. I paid the administration fee of Rp 50,000 to Mr. Ishak and was given a receipt for the amount.

After some time, I returned to the registry office to collect the birth certificate but Mr. Ishak was not there. Subsequent visits were also in vain. When finally I met him he promised that the document would be ready in a couple of weeks.

After that time had elapsed I went again to the registry office but he was nowhere to be found. When asked, his colleagues would give various answers: "I do not know"; "He is abroad"; "He is collecting his salary".

I was not the only one looking for Mr. Ishak.

And when I checked at the counter I discovered that my documents had not been registered at all. I had made no special demands on Mr. Ishak, I just wanted my daughter's birth certificate.

I appeal to the Central Jakarta mayor and head of the registry office to supervise the staff who serve members of the public.

TRISNANDAR

Jakarta