PT Danzas Saranaperkasa offers excellent forwarding and logistics

PT Danzas Saranaperkasa offers excellent forwarding and logistics services

After 10 years of operation in Indonesia, freight forwarding and logistics provider PT Danzas Saranaperkasa, a subsidiary of the Switzerland-based Danzas Group, has successfully managed to retain a strong customer base for its reliable and excellent forwarding and logistics-related services.

Danzas has seen significant progress in the Asia-Pacific region, including in Indonesia, over the last two years, especially following the Danzas Group's move to integrate with American Express International (AEI), the largest American freight forwarder.

"We have seen significant increase in terms of size and products," PT Danzas Saranaperkasa technical adviser Chris Redmund said.

As part of its commitment to provide the best service to customers, Danzas plans to expand its network and coverage in Indonesia by establishing up to 10 offices in Java, Sumatra, Kalimantan and Sulawesi over the next two years.

"With the new offices, customers are expected to enjoy our added-value logistics services. Cargo is no longer moved to Jakarta and thus, this will shorten delivery time," he said. "Basically, our offices are very close to where the customers are located."

Currently, Danzas has offices in Jakarta, Surabaya in East Java, and Semarang in Central Java. Despite the economic downturn five years ago, logistics providers continued to do business as usual.

"The import market in the country has been reduced by the economic crisis to 50 percent, but the export market has been on the rise due the weakening of the rupiah (against the US dollar). The situation was favorable for overseas buyers," Redmund said. "What we have found is that despite the crisis, the forwarding and logistics market still offers tremendous opportunities."

The tremendous potential for the forwarding and logistics market in Indonesia is behind Danzas' move to expand its network in the country. Danzas' strong presence in Indonesia is inseparable from the Danzas Group's global business strategy.

Founded in 1815, the Danzas Group has undergone tremendous change over the last four years, especially after being acquired by Deutsche Post World Net, Germany's top post office. Under the umbrella of Deutsche Post World Net, the Danzas Group has become the world's leading provider of IT-supported solutions.

Since its establishment, Danzas has set up 180 offices across the globe. In the realm of airfreight forwarding, Danzas has merged with AEI from the United States, making it the number one airfreight forwarder.

Danzas is also well recognized as one of the leading providers of ocean freight services and global project forwarding. In Indonesia, Danzas provides customers with sea and airfreight services, targeting companies engaged in international export and import activities. In parallel with the Danzas Group's strategy in which quality and customer service take center stage, Danzas has consolidated by limiting the number of partners, such as shipping lines and airlines, "to allow closer relationships and, above all, to ensure the safe delivery of goods", Redmund said.

Danzas has a great deal of flexibility in terms of the services it offers to customers, whether door-to-door or port-to- port, depending on what customers require. With experienced experts in logistics, Danzas also offers a whole range of logistic services for companies involved in the worldwide trading and forwarding business. This is in line with the growing trend of companies engaged in worldwide trade to outsource the logistics tasks so that they can fully concentrate on production. As in other countries, Danzas' experts offer logistics solutions that best meet customers' needs. Its Solution Business Unit optimizes the entire supply chain by ideally aligning inbound logistics.

The core activities of Danzas Solutions are rounded off with a full range of quality value-adding services. Finishing, co- packaging, price labeling, invoicing, order processing and reverse logistics, merchandising and financial services are all part of the package.

"Our job is not just to fly goods from a warehouse to a destination, but our job is basically to take goods from the door of our customers or suppliers and make sure that they can reach end consumers through the whole supply chain," Redmund said.

Efforts are also underway to optimize the cooperation with Danzas' sister company, well-known worldwide express company DHL, to ensure the punctual and safe delivery of customers' goods, he said.

To secure the availability of space for customers taking advantage of its services, Danzas' work is based on long-term management. "We always plan ahead, not on a day-by-day basis. So when a customer needs a space, the space is available," Redmund said.

Like other customers worldwide, Indonesians are benefiting from Danzas' leading-edge IT system. Keeping up to date with the latest and best that technology has to offer is indeed one of the major factors in Danzas' success. Global systems that manage the transportation functions and provide visibility of shipments throughout the supply chain, as well as the capability to connect to its customers are vital aspects of Danzas' IT strategy. The global monitoring system, for instance, allows customers to follow their shipments, to know where the goods are located and to immediately detect if there are exceptions happening.

"Our customers in the fast-moving consumers goods, garments, furniture, electronics and telecommunication sectors, among others, rely on us to operate according to the highest IT standards," Redmund said. "There is a huge amount of IT backup. This naturally includes article traceability and data processing in order to guarantee full transparency and control throughout the supply chain. In principle, systems are constantly adjusted to customers' needs."

Danzas' top priority is to ensure customer satisfaction. Therefore, a great deal of attention is paid to human resources. Armed with highly trained and skilled staff, the company has been ISO 19001 certified. "This means that we have international standard procedures. So any complaint filed by a customer is dealt with according to standard procedure," he said, adding that the company was now gearing up for the ISO 2001 standard.

"We are in the process of changing business to cater to customers' needs," Chris said.

Clearly, there are numerous advantages to be gained from using Danzas' forwarding and logistics services. These include a large network, a state-of-the-art IT system, guaranteed space availability and on time and safe delivery.