PT Danzas Saranaperkasa offers excellent forwarding and logistics
\nservices<\/p>\n
After 10 years of operation in Indonesia, freight forwarding
\nand logistics provider PT Danzas Saranaperkasa, a subsidiary of
\nthe Switzerland-based Danzas Group, has successfully managed to
\nretain a strong customer base for its reliable and excellent
\nforwarding and logistics-related services.<\/p>\n
Danzas has seen significant progress in the Asia-Pacific
\nregion, including in Indonesia, over the last two years,
\nespecially following the Danzas Group's move to integrate with
\nAmerican Express International (AEI), the largest American
\nfreight forwarder.<\/p>\n
"We have seen significant increase in terms of size and
\nproducts," PT Danzas Saranaperkasa technical adviser Chris
\nRedmund said.<\/p>\n
As part of its commitment to provide the best service to
\ncustomers, Danzas plans to expand its network and coverage in
\nIndonesia by establishing up to 10 offices in Java, Sumatra,
\nKalimantan and Sulawesi over the next two years.<\/p>\n
"With the new offices, customers are expected to enjoy our
\nadded-value logistics services. Cargo is no longer moved to
\nJakarta and thus, this will shorten delivery time," he said.
\n"Basically, our offices are very close to where the customers are
\nlocated."<\/p>\n
Currently, Danzas has offices in Jakarta, Surabaya in East
\nJava, and Semarang in Central Java. Despite the economic downturn
\nfive years ago, logistics providers continued to do business as
\nusual.<\/p>\n
"The import market in the country has been reduced by the
\neconomic crisis to 50 percent, but the export market has been on
\nthe rise due the weakening of the rupiah (against the US dollar).
\nThe situation was favorable for overseas buyers," Redmund said.
\n"What we have found is that despite the crisis, the forwarding
\nand logistics market still offers tremendous opportunities."<\/p>\n
The tremendous potential for the forwarding and logistics
\nmarket in Indonesia is behind Danzas' move to expand its network
\nin the country. Danzas' strong presence in Indonesia is
\ninseparable from the Danzas Group's global business strategy.<\/p>\n
Founded in 1815, the Danzas Group has undergone tremendous
\nchange over the last four years, especially after being acquired
\nby Deutsche Post World Net, Germany's top post office. Under the
\numbrella of Deutsche Post World Net, the Danzas Group has become
\nthe world's leading provider of IT-supported solutions.<\/p>\n
Since its establishment, Danzas has set up 180 offices across
\nthe globe. In the realm of airfreight forwarding, Danzas has
\nmerged with AEI from the United States, making it the number one
\nairfreight forwarder.<\/p>\n
Danzas is also well recognized as one of the leading providers
\nof ocean freight services and global project forwarding. In
\nIndonesia, Danzas provides customers with sea and airfreight
\nservices, targeting companies engaged in international export and
\nimport activities. In parallel with the Danzas Group's strategy
\nin which quality and customer service take center stage, Danzas
\nhas consolidated by limiting the number of partners, such as
\nshipping lines and airlines, "to allow closer relationships and,
\nabove all, to ensure the safe delivery of goods", Redmund said.<\/p>\n
Danzas has a great deal of flexibility in terms of the
\nservices it offers to customers, whether door-to-door or port-to-
\nport, depending on what customers require. With experienced
\nexperts in logistics, Danzas also offers a whole range of
\nlogistic services for companies involved in the worldwide trading
\nand forwarding business. This is in line with the growing trend
\nof companies engaged in worldwide trade to outsource the
\nlogistics tasks so that they can fully concentrate on production.
\nAs in other countries, Danzas' experts offer logistics solutions
\nthat best meet customers' needs. Its Solution Business Unit
\noptimizes the entire supply chain by ideally aligning inbound
\nlogistics.<\/p>\n
The core activities of Danzas Solutions are rounded off with a
\nfull range of quality value-adding services. Finishing, co-
\npackaging, price labeling, invoicing, order processing and
\nreverse logistics, merchandising and financial services are all
\npart of the package.<\/p>\n
"Our job is not just to fly goods from a warehouse to a
\ndestination, but our job is basically to take goods from the door
\nof our customers or suppliers and make sure that they can reach
\nend consumers through the whole supply chain," Redmund said.<\/p>\n
Efforts are also underway to optimize the cooperation with
\nDanzas' sister company, well-known worldwide express company DHL,
\nto ensure the punctual and safe delivery of customers' goods, he
\nsaid.<\/p>\n
To secure the availability of space for customers taking
\nadvantage of its services, Danzas' work is based on long-term
\nmanagement. "We always plan ahead, not on a day-by-day basis. So
\nwhen a customer needs a space, the space is available," Redmund
\nsaid.<\/p>\n
Like other customers worldwide, Indonesians are benefiting
\nfrom Danzas' leading-edge IT system. Keeping up to date with the
\nlatest and best that technology has to offer is indeed one of the
\nmajor factors in Danzas' success. Global systems that manage the
\ntransportation functions and provide visibility of shipments
\nthroughout the supply chain, as well as the capability to connect
\nto its customers are vital aspects of Danzas' IT strategy. The
\nglobal monitoring system, for instance, allows customers to
\nfollow their shipments, to know where the goods are located and
\nto immediately detect if there are exceptions happening.<\/p>\n
"Our customers in the fast-moving consumers goods, garments,
\nfurniture, electronics and telecommunication sectors, among
\nothers, rely on us to operate according to the highest IT
\nstandards," Redmund said. "There is a huge amount of IT backup.
\nThis naturally includes article traceability and data processing
\nin order to guarantee full transparency and control throughout
\nthe supply chain. In principle, systems are constantly adjusted
\nto customers' needs."<\/p>\n
Danzas' top priority is to ensure customer satisfaction.
\nTherefore, a great deal of attention is paid to human resources.
\nArmed with highly trained and skilled staff, the company has been
\nISO 19001 certified. "This means that we have international
\nstandard procedures. So any complaint filed by a customer is
\ndealt with according to standard procedure," he said, adding that
\nthe company was now gearing up for the ISO 2001 standard.<\/p>\n
"We are in the process of changing business to cater to
\ncustomers' needs," Chris said.<\/p>\n
Clearly, there are numerous advantages to be gained from using
\nDanzas' forwarding and logistics services. These include a large
\nnetwork, a state-of-the-art IT system, guaranteed space
\navailability and on time and safe delivery.<\/p>",
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"sponsor": "Okusi Associates",
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