Pertamina Strengthens Targeted Subsidies, Enhances QR Code Services in East Java
PT Pertamina (Persero), through Pertamina Patra Niaga, continues to demonstrate its commitment to maintaining reliable energy supplies for the public. One of the efforts undertaken is through periodic evaluation and updating of customer data to ensure that the distribution of subsidised fuel oil (BBM) is increasingly targeted and easily accessible.
On Wednesday (29/4), Pertamina Patra Niaga’s Regional Jatimbalinus office received and accommodated aspirations from truck driver groups regarding the implementation of barcodes in the Targeted Subsidy programme. In the meeting, the drivers conveyed various inputs, ranging from technical challenges in the field to hopes that this policy can operate more effectively without hindering goods distribution activities.
Area Manager for Communication, Relations & CSR at Pertamina Patra Niaga Regional Jatimbalinus, Ahad Rahedi, explained that data updating is a strategic step to ensure the use of QR Codes and subsidised BBM quotas aligns with valid vehicle ownership.
The implementation of QR Codes in the Targeted Subsidy programme is a government policy to ensure the distribution of subsidised BBM, both Biosolar and Pertalite, reaches the rightful parties and is used by entitled individuals. In this regard, Pertamina acts as the distributor in accordance with the government’s assignment.
Ahad also added that the actions taken by the drivers represent a form of aspiration and attention from customers. Pertamina views this positively and is committed to continuing to listen and follow up on every input, by providing solutions within its authority to improve service quality for all customers.
Regarding QR Codes that experience issues or cannot be used for transactions, the system periodically monitors registered vehicle data and QR Code usage patterns at fuel stations (SPBU). The system also detects transaction anomalies, such as large-volume refuelling in close proximity or refuelling at multiple different SPBUs in a short time. Such conditions may indicate misuse of QR Codes by unauthorised parties, thus requiring re-verification processes.
To serve the needs of truck drivers facing QR Code issues during transactions, Pertamina has opened 147 helpdesks across East Java. This step aims to accelerate the re-verification process and reactivate QR Codes so they can be used for purchasing subsidised BBM.
For information, there are 119 vehicles that have undergone re-registration for QR Code activation. Of this number, approximately 73.1% or 87 vehicles have successfully completed the re-registration process. Meanwhile, 26.9% or about 32 vehicles have not yet succeeded in obtaining QR Codes. The challenges faced vary, including unregistered licence plate numbers, deleted QR Codes, and the need for vehicle data revisions.
Pertamina Patra Niaga urges the public whose data is not yet active to immediately carry out re-registration using accurate vehicle data. The registration process is designed to be simple so that the public can still obtain subsidised BBM without hassle, ensuring services can be enjoyed smoothly and safely.
Through these various efforts, Pertamina not only improves service quality but also encourages the public to actively participate in realising a fairer and more targeted energy distribution.