PT Pertamina (Persero), through Pertamina Patra Niaga, continues to\ndemonstrate its commitment to maintaining reliable energy supplies for\nthe public. One of the efforts undertaken is through periodic evaluation\nand updating of customer data to ensure that the distribution of\nsubsidised fuel oil (BBM) is increasingly targeted and easily\naccessible.<\/p>\n
On Wednesday (29\/4), Pertamina Patra Niaga\u2019s Regional Jatimbalinus\noffice received and accommodated aspirations from truck driver groups\nregarding the implementation of barcodes in the Targeted Subsidy\nprogramme. In the meeting, the drivers conveyed various inputs, ranging\nfrom technical challenges in the field to hopes that this policy can\noperate more effectively without hindering goods distribution\nactivities.<\/p>\n
Area Manager for Communication, Relations & CSR at Pertamina\nPatra Niaga Regional Jatimbalinus, Ahad Rahedi, explained that data\nupdating is a strategic step to ensure the use of QR Codes and\nsubsidised BBM quotas aligns with valid vehicle ownership.<\/p>\n
The implementation of QR Codes in the Targeted Subsidy programme is a\ngovernment policy to ensure the distribution of subsidised BBM, both\nBiosolar and Pertalite, reaches the rightful parties and is used by\nentitled individuals. In this regard, Pertamina acts as the distributor\nin accordance with the government\u2019s assignment.<\/p>\n
Ahad also added that the actions taken by the drivers represent a\nform of aspiration and attention from customers. Pertamina views this\npositively and is committed to continuing to listen and follow up on\nevery input, by providing solutions within its authority to improve\nservice quality for all customers.<\/p>\n
Regarding QR Codes that experience issues or cannot be used for\ntransactions, the system periodically monitors registered vehicle data\nand QR Code usage patterns at fuel stations (SPBU). The system also\ndetects transaction anomalies, such as large-volume refuelling in close\nproximity or refuelling at multiple different SPBUs in a short time.\nSuch conditions may indicate misuse of QR Codes by unauthorised parties,\nthus requiring re-verification processes.<\/p>\n
To serve the needs of truck drivers facing QR Code issues during\ntransactions, Pertamina has opened 147 helpdesks across East Java. This\nstep aims to accelerate the re-verification process and reactivate QR\nCodes so they can be used for purchasing subsidised BBM.<\/p>\n
For information, there are 119 vehicles that have undergone\nre-registration for QR Code activation. Of this number, approximately\n73.1% or 87 vehicles have successfully completed the re-registration\nprocess. Meanwhile, 26.9% or about 32 vehicles have not yet succeeded in\nobtaining QR Codes. The challenges faced vary, including unregistered\nlicence plate numbers, deleted QR Codes, and the need for vehicle data\nrevisions.<\/p>\n
Pertamina Patra Niaga urges the public whose data is not yet active\nto immediately carry out re-registration using accurate vehicle data.\nThe registration process is designed to be simple so that the public can\nstill obtain subsidised BBM without hassle, ensuring services can be\nenjoyed smoothly and safely.<\/p>\n
Through these various efforts, Pertamina not only improves service\nquality but also encourages the public to actively participate in\nrealising a fairer and more targeted energy distribution.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/pertamina-strengthens-targeted-subsidies-enhances-qr-code-services-in-east-java-1777535593", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }