NTB Provincial Government Opens Complaint Hotline for Migrant Workers Forced to Serve 450 Men in Saudi Arabia

The Labour and Transmigration Office (Disnakertrans) of West Nusa Tenggara (NTB) has opened a complaint service or hotline for the families of two Indonesian migrant workers (PMI) who claim they were forced to service 450 lecherous men in a month in Saudi Arabia. However, no members of the public have yet lodged complaints with the NTB Provincial Government (Pemprov). “Usually, when incidents occur abroad, we contact the embassy. For example, in Taiwan, Hong Kong, or Saudi Arabia. We have also opened a complaint service, but no complaints have come in,” said the Head of Disnakertrans NTB, Aidy Furqan, when met at the NTB Governor’s Office on Thursday (7/5/2026). Furqan explained that Disnakertrans NTB has contacted one of the social media accounts that first uploaded the video of the two PMIs’ confession. The trace revealed that the account owner is from West Java (Jabar). “We have traced this account to West Java, but he has not responded or replied. We have contacted the Ministry of Foreign Affairs (Kemenlu), and up to today, for a week now, we have not received any data or valid information,” said the former Head of the NTB Education Office. Normally, Furqan stated, if there are unfortunate incidents experienced by PMIs, complaints still come in, whether from the embassy, Kemenlu, or the company or agency that dispatched the victims. “We are just waiting while advising the public not to believe or be tempted by unclear job promises. We ask that they use safe work procedures,” Furqan emphasised. The incident experienced by the two PMIs, Furqan said, is clearly through unprocedural channels to Saudi Arabia. If dispatched procedurally, the dispatching company is usually recorded in the Disnakertrans NTB system. “That means avoid the unprocedural ones. Because the procedural ones, we ensure they won’t go wrong. If something goes wrong, it is guaranteed by the company,” Furqan stressed. Previously, the Head of the Indonesian Migrant Worker Protection Service Centre (BP3MI) NTB, Ponco Indriyo, admitted that he had not received any complaints from the families of the two NTB-origin PMIs who went viral for claiming they were forced by their employer in Saudi Arabia to service 15 lecherous men. “Up to today, we have not received any complaints from the families. Usually, for those done secretly, there is information from the family, but here there is none yet,” said Ponco.