No More Queuing from Dawn: BPJS Ketenagakerjaan's Lapak Asik Service Now Allows Online Registration and Scheduled Visits

The era of waiting for hours in front of BPJS Ketenagakerjaan branch offices has officially ended. Starting 1 April 2026, BPJS Ketenagakerjaan is implementing a digital transformation in its contactless service, Lapak Asik. Now, participants no longer need to arrive at dawn to secure a queue number, as the latest online queuing system provides precise scheduling certainty. With a schedule-based queuing system, participants can plan their visits more reliably. The process involves submitting claims and selecting the preferred service method, either via video call or in-person at a branch office. This innovation is expected to expand access to more planned and equitable services, allowing participants from various segments to receive service time certainty without facing long queues. Moreover, Lapak Asik enables participants to register queues anytime and from anywhere, simply using a smartphone. Under the concept of online registration, scheduled arrival, and on-time completion, the service is anticipated to deliver a faster, more practical, and efficient experience for participants. This innovation embodies BPJS Ketenagakerjaan’s commitment to providing professional, responsive, and reliable public services, while strengthening the digital modernisation of employment social security services. For information, Lapak Asik is BPJS Ketenagakerjaan’s digital service platform that allows participants to submit benefit claims without needing to visit a branch office in person. In addition to claim submissions, Lapak Asik can be used by participants to ask questions, obtain programme information, or lodge complaints related to employment social security. Participants wishing to submit claims through Lapak Asik can follow these steps: Through Lapak Asik, participants can also submit programme claims, such as Old Age Security (JHT) or Death Benefit (JKM), in a more practical manner.