{
    "success": true,
    "data": {
        "id": 1650058,
        "msgid": "no-more-queuing-from-dawn-bpjs-ketenagakerjaans-lapak-asik-service-now-allows-online-registration-and-1775104102",
        "date": "2026-04-01 21:01:41",
        "title": "No More Queuing from Dawn: BPJS Ketenagakerjaan's Lapak Asik Service Now Allows Online Registration and Scheduled Visits",
        "author": "DWN",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Social Policy",
        "summary": "BPJS Ketenagakerjaan is launching a digital transformation of its Lapak Asik contactless service starting 1 April 2026, enabling participants to register online for claims and services without early morning queues. The new system allows users to book precise appointment times via smartphone for either video calls or in-person visits, aiming to provide faster, more efficient, and equitable access to social security benefits. This innovation underscores the agency's commitment to modernising public services and enhancing the overall user experience in employment-based social insurance.",
        "content": "<p>The era of waiting for hours in front of BPJS Ketenagakerjaan branch\noffices has officially ended. Starting 1 April 2026, BPJS\nKetenagakerjaan is implementing a digital transformation in its\ncontactless service, Lapak Asik. Now, participants no longer need to\narrive at dawn to secure a queue number, as the latest online queuing\nsystem provides precise scheduling certainty. With a schedule-based\nqueuing system, participants can plan their visits more reliably. The\nprocess involves submitting claims and selecting the preferred service\nmethod, either via video call or in-person at a branch office. This\ninnovation is expected to expand access to more planned and equitable\nservices, allowing participants from various segments to receive service\ntime certainty without facing long queues. Moreover, Lapak Asik enables\nparticipants to register queues anytime and from anywhere, simply using\na smartphone. Under the concept of online registration, scheduled\narrival, and on-time completion, the service is anticipated to deliver a\nfaster, more practical, and efficient experience for participants. This\ninnovation embodies BPJS Ketenagakerjaan\u2019s commitment to providing\nprofessional, responsive, and reliable public services, while\nstrengthening the digital modernisation of employment social security\nservices. For information, Lapak Asik is BPJS Ketenagakerjaan\u2019s digital\nservice platform that allows participants to submit benefit claims\nwithout needing to visit a branch office in person. In addition to claim\nsubmissions, Lapak Asik can be used by participants to ask questions,\nobtain programme information, or lodge complaints related to employment\nsocial security. Participants wishing to submit claims through Lapak\nAsik can follow these steps: Through Lapak Asik, participants can also\nsubmit programme claims, such as Old Age Security (JHT) or Death Benefit\n(JKM), in a more practical manner.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/no-more-queuing-from-dawn-bpjs-ketenagakerjaans-lapak-asik-service-now-allows-online-registration-and-1775104102",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}