KSP Prepares Command Post and 24-Hour Public Complaint Service

Jakarta (ANTARA) - The Presidential Staff Office (KSP) will soon prepare a command post and 24-hour public complaint service to strengthen the non-structural institution’s function as a bridge for government policies. “We will open it as widely as possible and gather as much information as possible directly from the public. This is the most important thing so that we can handle it directly,” explained Head of the Presidential Staff Office (KSP) Dudung Abdurachman in response to the press after the handover of positions (sertijab) within the Presidential Staff Office (KSP), at the Presidential Palace Complex, Jakarta, on Tuesday. He stated that this service will be implemented in the form of a command post at the KSP as well as a central service hotline number that can be directly accessed by the public. Dudung targets that the complaint command post along with the central service telephone number will start operating in the near future. Regarding the complaint handling mechanism, Dudung said, it will not always be directly forwarded to the President. According to him, these complaints will be channelled and communicated first to the relevant ministries as the parties with technical handling authority. However, in reporting to President Prabowo Subianto, Dudung assured that there will be routine reports delivered on various occasions. Nevertheless, he emphasised that it is flexible in acting based on urgent issues. “If it is indeed very important, I think it’s better for me to report it directly (to the President),” he said. Dudung added that his side is committed to ensuring all presidential priority programmes are well monitored. In addition, he stated that he will continue the foundation that has been built and perfect various activities at the KSP. “Many things have already been done by the KSP to monitor the President’s priority programmes well, and we will continue them, of course, for the perfection of other activities,” he said.