{
    "success": true,
    "data": {
        "id": 1706122,
        "msgid": "ksp-prepares-command-post-and-24-hour-public-complaint-service-1777373698",
        "date": "2026-04-28 16:34:16",
        "title": "KSP Prepares Command Post and 24-Hour Public Complaint Service",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Politics",
        "summary": "The Presidential Staff Office (KSP) is set to launch a command post and 24-hour hotline for public complaints to enhance its role in bridging government policies with citizens. Head of KSP Dudung Abdurachman stated that complaints will be routed to relevant ministries for technical handling, with direct reports to President Prabowo Subianto for urgent issues, ensuring effective oversight of presidential priorities. This initiative aims to widen direct public input and refine ongoing KSP activities.",
        "content": "<p>Jakarta (ANTARA) - The Presidential Staff Office (KSP) will soon\nprepare a command post and 24-hour public complaint service to\nstrengthen the non-structural institution\u2019s function as a bridge for\ngovernment policies. \u201cWe will open it as widely as possible and gather\nas much information as possible directly from the public. This is the\nmost important thing so that we can handle it directly,\u201d explained Head\nof the Presidential Staff Office (KSP) Dudung Abdurachman in response to\nthe press after the handover of positions (sertijab) within the\nPresidential Staff Office (KSP), at the Presidential Palace Complex,\nJakarta, on Tuesday. He stated that this service will be implemented in\nthe form of a command post at the KSP as well as a central service\nhotline number that can be directly accessed by the public. Dudung\ntargets that the complaint command post along with the central service\ntelephone number will start operating in the near future. Regarding the\ncomplaint handling mechanism, Dudung said, it will not always be\ndirectly forwarded to the President. According to him, these complaints\nwill be channelled and communicated first to the relevant ministries as\nthe parties with technical handling authority. However, in reporting to\nPresident Prabowo Subianto, Dudung assured that there will be routine\nreports delivered on various occasions. Nevertheless, he emphasised that\nit is flexible in acting based on urgent issues. \u201cIf it is indeed very\nimportant, I think it\u2019s better for me to report it directly (to the\nPresident),\u201d he said. Dudung added that his side is committed to\nensuring all presidential priority programmes are well monitored. In\naddition, he stated that he will continue the foundation that has been\nbuilt and perfect various activities at the KSP. \u201cMany things have\nalready been done by the KSP to monitor the President\u2019s priority\nprogrammes well, and we will continue them, of course, for the\nperfection of other activities,\u201d he said.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/ksp-prepares-command-post-and-24-hour-public-complaint-service-1777373698",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}