Keys to success: Excellent facilities and service
Keys to success: Excellent facilities and service
Jasmina Janik Contributor Jakarta
The writer is director of sales and marketing for Hotel Borobudur Jakarta
If you want to reside close to the business center right in the heart of the city and require the premises to have all the modern facilities and amenities in a serene atmosphere, then living in an apartment is probably the best solution for you.
Most apartments in Jakarta would probably pass this "criterion test". However, Garden Wing Apartments owned and operated by Hotel Borobudur Jakarta will top competitors on most counts, especially in regards its prime location with access to almost every major center in the city. No wonder Garden Wing Apartments has become the ideal choice for both locals and expatriates, including highly active and demanding executives.
Located on a 9.3-hectare plot, Garden Wing Apartments is only minutes away by car from the city's recreational and tourism sites. Soekarno-Hatta airport is about 30 minutes by car, while for those with hectic schedules, a helicopter can be booked to fly you to the airport in a few minutes from the helipad of the Hotel Borobodur. The Jakarta Cathedral, Istiqlal Mosque, the Merdeka Palace and Monas Square are within walking distance.
Among its long list of modern conveniences and facilities are an ample private parking lot, 24-hour security and fully air- conditioned apartments that come with multi-channel televisions and Internet services. With its five-star rating, it is only natural that a world-class swimming pool, jogging track, tennis courts, spa and so forth are available at Garden Wing Apartments. All these and more are aimed to satisfy even the most demanding customers, like today's fun-loving young families. To boost customer satisfaction, attractive discounts for various facilities are also provided.
The image and concept of service at Garden Wings Apartments are further enhanced by the personalized service that has always been the trademark of Hotel Borobudur Jakarta.
Targeting the right segment and pampering them with all these facilities is not sufficient if it is not combined with excellent service, as Tom Reilly wrote in his bestseller Value Added Selling: "... in today's globalized and highly competitive business environment, one of the vital keys to success is excellent service." In its efforts to maintain its leadership in the market, Golden Wing Apartments has kept up its competitive edge and sharpened it further, not only via its hospitable customer service professionals, but also from within the deep roots of the company philosophy.
Providing excellent service is just one of the numerous tools of Garden Wing's successful marketing strategy; continuous training of customer service personnel is another. The management also keeps abreast of each and every latest development in an effort to provide the best to all customers and strengthen its competitive edge. As a manager said, "We continuously strive to create products and services of the highest value. One proof of our success is that a great number of our tenants are permanent residents."
The management also continually evaluates and identifies newer opportunities that are translated into valuable benefits for customers. Efficiency and optimizing internal resources, including human resources, are key factors in providing the best for tenants. The delivery of consistently high services is also maintained to ensure their satisfaction.
The management of Golden Wing Apartments believe that its current rate of success can be maintained and expanded upon, based on the plus points of its products, services and the highly committed staff and employees of every division. With no small detail spared and with excellence for customer satisfaction high on its priorities, Golden Wing Apartments is indeed a pioneer among executive apartments in the city.