Keys to success: Excellent facilities and service
Keys to success: Excellent facilities and service
Jasmina Janik
Contributor
Jakarta
The writer is director of sales and marketing for Hotel Borobudur
Jakarta
If you want to reside close to the business center right in
the heart of the city and require the premises to have all the
modern facilities and amenities in a serene atmosphere, then
living in an apartment is probably the best solution for you.
Most apartments in Jakarta would probably pass this "criterion
test". However, Garden Wing Apartments owned and operated by
Hotel Borobudur Jakarta will top competitors on most counts,
especially in regards its prime location with access to almost
every major center in the city. No wonder Garden Wing Apartments
has become the ideal choice for both locals and expatriates,
including highly active and demanding executives.
Located on a 9.3-hectare plot, Garden Wing Apartments is only
minutes away by car from the city's recreational and tourism
sites. Soekarno-Hatta airport is about 30 minutes by car, while
for those with hectic schedules, a helicopter can be booked to
fly you to the airport in a few minutes from the helipad of the
Hotel Borobodur. The Jakarta Cathedral, Istiqlal Mosque, the
Merdeka Palace and Monas Square are within walking distance.
Among its long list of modern conveniences and facilities are
an ample private parking lot, 24-hour security and fully air-
conditioned apartments that come with multi-channel televisions
and Internet services. With its five-star rating, it is only
natural that a world-class swimming pool, jogging track, tennis
courts, spa and so forth are available at Garden Wing Apartments.
All these and more are aimed to satisfy even the most demanding
customers, like today's fun-loving young families. To boost
customer satisfaction, attractive discounts for various
facilities are also provided.
The image and concept of service at Garden Wings Apartments
are further enhanced by the personalized service that has always
been the trademark of Hotel Borobudur Jakarta.
Targeting the right segment and pampering them with all these
facilities is not sufficient if it is not combined with excellent
service, as Tom Reilly wrote in his bestseller Value Added
Selling: "... in today's globalized and highly competitive
business environment, one of the vital keys to success is
excellent service." In its efforts to maintain its leadership in
the market, Golden Wing Apartments has kept up its competitive
edge and sharpened it further, not only via its hospitable
customer service professionals, but also from within the deep
roots of the company philosophy.
Providing excellent service is just one of the numerous tools
of Garden Wing's successful marketing strategy; continuous
training of customer service personnel is another. The management
also keeps abreast of each and every latest development in an
effort to provide the best to all customers and strengthen its
competitive edge. As a manager said, "We continuously strive to
create products and services of the highest value. One proof of
our success is that a great number of our tenants are permanent
residents."
The management also continually evaluates and identifies newer
opportunities that are translated into valuable benefits for
customers. Efficiency and optimizing internal resources,
including human resources, are key factors in providing the best
for tenants. The delivery of consistently high services is also
maintained to ensure their satisfaction.
The management of Golden Wing Apartments believe that its
current rate of success can be maintained and expanded upon,
based on the plus points of its products, services and the highly
committed staff and employees of every division. With no small
detail spared and with excellence for customer satisfaction high
on its priorities, Golden Wing Apartments is indeed a pioneer
among executive apartments in the city.