Kalisari Subdistrict Head Suspended Over Alleged AI Manipulation in JAKI Complaint Handling

The Jakarta Provincial Government has suspended the Kalisari Subdistrict Head in East Jakarta after an audit by the Inspectorate uncovered suspected manipulation in handling citizen complaints through the JAKI (Jakarta Kini) app using imitation reasoning or artificial intelligence (AI). Jakarta Provincial Inspector Dhany Sukma stated that the examination was conducted systematically in accordance with government internal audit standards. “The results of this examination serve as the basis for corrective actions and strengthening supervision,” he said in an official statement, quoted on Wednesday, 8 April 2026. This case emerged after a post circulated regarding a report of illegal parking via the JAKI app that was declared resolved. However, the report was accompanied by photos suspected to be the result of artificial intelligence processing. Based on the audit results, the Inspectorate recommended to the East Jakarta Mayor to suspend Siti Nur Hasanah from her position as Kalisari Subdistrict Head. In addition, two subdistrict officials—the Head of the Government Section and the Head of the Economy and Development Section—were given disciplinary sanctions and guidance. Sanctions were also imposed on three Public Facilities and Infrastructure Handling (PPSU) officers proven to be involved. They will face actions in accordance with the provisions in their work contracts. Dhany stated that these steps are part of the bureaucratic reform efforts within the DKI Provincial Government. The local government, he said, will strengthen supervision and improve accountability in the public complaint handling system. “This is not just about sanctions, but also about comprehensive system improvements so that similar incidents do not recur,” said Dhany. Previously, a social media post went viral showing PPSU officers allegedly using AI in responding to illegal parking reports on Jalan Damai, Kalisari Subdistrict, Pasar Rebo, East Jakarta. In the post, officers in orange uniforms were seen handling the location, but the visuals were suspected to have been processed. Changes were evident from the officers’ attributes to the disappearance of several vehicles in the processed image. The differences between the actual conditions and the visuals triggered criticism from netizens who viewed the action as a form of manipulation and not reflective of the field situation.