KAI Enhances Services and Safety through 5G and AI-Based Digital Transformation

Jakarta (ANTARA) - As the national railway operator, PT Kereta Api Indonesia (Persero) continues to strengthen technology-based service transformation to meet increasingly dynamic mobility needs. This commitment is marked by the signing of a Memorandum of Understanding (MoU) with PT Solusi Sinergi Digital Tbk (SURGE) and Huawei at Tanah Abang Station, Jakarta, on Wednesday (15/4).

This collaboration represents a strategic step for KAI in building a more modern, integrated, and digitally based railway system.

The strengthening focuses on three main aspects. First, the development of a more reliable, integrated network supporting railway operational facilities (fasopka) based on broadband (5G), making train journey communication and control faster and more precise.

Second, enhancing customer services through the availability of fast internet and video streaming inside trains. This service provides additional comfort for customers to stay connected during their journeys.

Third, developing stations towards the concept of smart and intelligent railway stations based on Artificial Intelligence (AI), which supports more efficient operational management and real-time service quality improvements.

KAI President Director Bobby Rasyidin stated that this collaboration is part of the company’s strategic steps to improve railway service standards in Indonesia.

“This collaboration is directed at strengthening safety, improving operational performance, and delivering increasingly relevant services for customers. By utilising 5G and AI, KAI accelerates operational responses, strengthens communication systems, and opens up digital service opportunities during journeys. This is an important step in pushing KAI towards becoming a world-class, reliable, and integrated railway operator,” said Bobby.

The signing of this MoU marks the initial step in the concrete transformation being carried out by KAI. Through the adoption of Future Railway Mobile Communication System (FRMCS) and Artificial Intelligence (AI) technologies, KAI is shifting from conventional communication systems to a more integrated digital ecosystem.

This transformation is aimed at strengthening operational safety through faster and more responsive communication systems, improving train journey performance, and delivering more modern services for customers. Technology integration also opens opportunities for increasingly relevant digital services during journeys that align with societal needs.

This step signifies KAI’s shift towards a data- and technology-based railway system that connects operations, services, and customer experiences in one integrated ecosystem.

From January to March 2026, the KAI Group served 128,055,072 customers, an increase of 9.97% compared to the same period in 2025, which was 116,451,006 customers.

Bobby stated that this figure reflects the continuously growing public trust in railway services.

“Trains are increasingly appealing to the public because they can meet diverse travel needs. From daily activities to intercity journeys, everything is connected in one increasingly integrated service system,” said Bobby.

KAI’s Long-Distance and Local Train services served 14,515,350 customers, an increase of 18.40% compared to 12,261,632 customers in the first quarter of 2025.

On the other hand, KAI Commuter served 101,382,889 customers, an increase of 8.11% compared to 93,773,976 customers in the same period the previous year.

“Every day, millions of people rely on the Commuter Line to travel from home to work, school, and back,” explained Bobby.

LRT Jabodebek served 7,754,946 customers, an increase of 22.10% compared to 6,351,283 customers in the first quarter of 2025.

KAI Airport services served 1,755,275 customers, an increase of 8.48% compared to 1,618,119 customers the previous year.

LRT Sumsel served 1,084,242 customers, an increase of 7.38% compared to 1,009,737 customers in the first quarter of 2025.

Whoosh served 1,408,815 customers, an increase of 4.07% compared to 1,353,760 customers in the same period the previous year.

The Makassar–Parepare Train served 75,421 customers, an increase of 66.45% compared to 45,312 customers in the first quarter of 2025.

KAI Wisata served 78,134 customers, an increase of 110.10% compared to 37,187 customers the previous year.

In closing, Bobby emphasised the direction of the transformation being carried out by the company.

“This collaboration takes KAI further in utilising technology to strengthen safety, improve operational response speed, and deliver increasingly relevant services for customers. With 5G and AI, every journey we drive becomes more reliable, more efficient, and increasingly connected to future societal needs,” concluded Bobby.