Jakarta (ANTARA) - As the national railway operator, PT Kereta Api\nIndonesia (Persero) continues to strengthen technology-based service\ntransformation to meet increasingly dynamic mobility needs. This\ncommitment is marked by the signing of a Memorandum of Understanding\n(MoU) with PT Solusi Sinergi Digital Tbk (SURGE) and Huawei at Tanah\nAbang Station, Jakarta, on Wednesday (15\/4).<\/p>\n
This collaboration represents a strategic step for KAI in building a\nmore modern, integrated, and digitally based railway system.<\/p>\n
The strengthening focuses on three main aspects. First, the\ndevelopment of a more reliable, integrated network supporting railway\noperational facilities (fasopka) based on broadband (5G), making train\njourney communication and control faster and more precise.<\/p>\n
Second, enhancing customer services through the availability of fast\ninternet and video streaming inside trains. This service provides\nadditional comfort for customers to stay connected during their\njourneys.<\/p>\n
Third, developing stations towards the concept of smart and\nintelligent railway stations based on Artificial Intelligence (AI),\nwhich supports more efficient operational management and real-time\nservice quality improvements.<\/p>\n
KAI President Director Bobby Rasyidin stated that this collaboration\nis part of the company\u2019s strategic steps to improve railway service\nstandards in Indonesia.<\/p>\n
\u201cThis collaboration is directed at strengthening safety, improving\noperational performance, and delivering increasingly relevant services\nfor customers. By utilising 5G and AI, KAI accelerates operational\nresponses, strengthens communication systems, and opens up digital\nservice opportunities during journeys. This is an important step in\npushing KAI towards becoming a world-class, reliable, and integrated\nrailway operator,\u201d said Bobby.<\/p>\n
The signing of this MoU marks the initial step in the concrete\ntransformation being carried out by KAI. Through the adoption of Future\nRailway Mobile Communication System (FRMCS) and Artificial Intelligence\n(AI) technologies, KAI is shifting from conventional communication\nsystems to a more integrated digital ecosystem.<\/p>\n
This transformation is aimed at strengthening operational safety\nthrough faster and more responsive communication systems, improving\ntrain journey performance, and delivering more modern services for\ncustomers. Technology integration also opens opportunities for\nincreasingly relevant digital services during journeys that align with\nsocietal needs.<\/p>\n
This step signifies KAI\u2019s shift towards a data- and technology-based\nrailway system that connects operations, services, and customer\nexperiences in one integrated ecosystem.<\/p>\n
From January to March 2026, the KAI Group served 128,055,072\ncustomers, an increase of 9.97% compared to the same period in 2025,\nwhich was 116,451,006 customers.<\/p>\n
Bobby stated that this figure reflects the continuously growing\npublic trust in railway services.<\/p>\n
\u201cTrains are increasingly appealing to the public because they can\nmeet diverse travel needs. From daily activities to intercity journeys,\neverything is connected in one increasingly integrated service system,\u201d\nsaid Bobby.<\/p>\n
KAI\u2019s Long-Distance and Local Train services served 14,515,350\ncustomers, an increase of 18.40% compared to 12,261,632 customers in the\nfirst quarter of 2025.<\/p>\n
On the other hand, KAI Commuter served 101,382,889 customers, an\nincrease of 8.11% compared to 93,773,976 customers in the same period\nthe previous year.<\/p>\n
\u201cEvery day, millions of people rely on the Commuter Line to travel\nfrom home to work, school, and back,\u201d explained Bobby.<\/p>\n
LRT Jabodebek served 7,754,946 customers, an increase of 22.10%\ncompared to 6,351,283 customers in the first quarter of 2025.<\/p>\n
KAI Airport services served 1,755,275 customers, an increase of 8.48%\ncompared to 1,618,119 customers the previous year.<\/p>\n
LRT Sumsel served 1,084,242 customers, an increase of 7.38% compared\nto 1,009,737 customers in the first quarter of 2025.<\/p>\n
Whoosh served 1,408,815 customers, an increase of 4.07% compared to\n1,353,760 customers in the same period the previous year.<\/p>\n
The Makassar\u2013Parepare Train served 75,421 customers, an increase of\n66.45% compared to 45,312 customers in the first quarter of 2025.<\/p>\n
KAI Wisata served 78,134 customers, an increase of 110.10% compared\nto 37,187 customers the previous year.<\/p>\n
In closing, Bobby emphasised the direction of the transformation\nbeing carried out by the company.<\/p>\n
\u201cThis collaboration takes KAI further in utilising technology to\nstrengthen safety, improve operational response speed, and deliver\nincreasingly relevant services for customers. With 5G and AI, every\njourney we drive becomes more reliable, more efficient, and increasingly\nconnected to future societal needs,\u201d concluded Bobby.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/kai-enhances-services-and-safety-through-5g-and-ai-based-digital-transformation-1776243050", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }