KAI Continues Recovery Support, 86 Customers Have Returned Home and 16 Still Under Treatment
Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) is continuing the process of assisting customers and families affected by the incident at Bekasi Timur Station until all handling stages are fulfilled.
As of Tuesday (5/5) at 08.00 WIB, 86 customers have returned home, while 16 customers are still undergoing treatment at several hospitals. KAI ensures that monitoring of customers’ conditions is carried out regularly to support the recovery process.
KAI’s Vice President of Corporate Communication, Anne Purba, stated that assistance continues to be provided to all customers, both those still in treatment and those who have returned home.
“We continue to monitor the conditions of customers still under treatment and ensure that handling needs are met. For customers who have returned home, we continue the assistance according to their needs,” she said.
KAI provides a claims or reimbursement mechanism for customers who undergo independent treatment. The required documents include proof of travel, customer identity, receipts and details of treatment costs, medical summary, and a copy of the bank account. Once the documents are deemed complete, the claims process will be coordinated with the insurance party, with an estimated completion of no later than 21 working days.
Trauma healing services are also still available for customers and families who need them. Applications can be made through the Information Post at Bekasi Timur or the call centre at 0812-9660-5747. Assistance can begin via telemedicine and continue in person as needed.
KAI is also continuing to handle customers’ lost luggage. As of 5 May 2026 at 08.00 WIB, a total of 117 items have been found. Of this number, 69 items have been handed over to their owners, while 48 items are still awaiting collection.
All items are secured and recorded through the Lost and Found service at Bekasi Timur Station. KAI urges customers, families, or relatives who feel they have lost items to immediately visit the post for verification and collection processes.
“We ensure that every item is processed through verification so it can be returned to the rightful owner. We also apologise for the inconvenience experienced by customers,” added Anne.
The Information Post at Bekasi Timur Station remains open until 11 May 2026 as a centre for assistance services, covering information, administrative coordination, follow-up services, and psychological support.
“KAI will continue to ensure the assistance process runs well so that customers and families can go through the recovery period more calmly and directedly,” Anne concluded.