Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) is continuing\nthe process of assisting customers and families affected by the incident\nat Bekasi Timur Station until all handling stages are fulfilled.<\/p>\n
As of Tuesday (5\/5) at 08.00 WIB, 86 customers have returned home,\nwhile 16 customers are still undergoing treatment at several hospitals.\nKAI ensures that monitoring of customers\u2019 conditions is carried out\nregularly to support the recovery process.<\/p>\n
KAI\u2019s Vice President of Corporate Communication, Anne Purba, stated\nthat assistance continues to be provided to all customers, both those\nstill in treatment and those who have returned home.<\/p>\n
\u201cWe continue to monitor the conditions of customers still under\ntreatment and ensure that handling needs are met. For customers who have\nreturned home, we continue the assistance according to their needs,\u201d she\nsaid.<\/p>\n
KAI provides a claims or reimbursement mechanism for customers who\nundergo independent treatment. The required documents include proof of\ntravel, customer identity, receipts and details of treatment costs,\nmedical summary, and a copy of the bank account. Once the documents are\ndeemed complete, the claims process will be coordinated with the\ninsurance party, with an estimated completion of no later than 21\nworking days.<\/p>\n
Trauma healing services are also still available for customers and\nfamilies who need them. Applications can be made through the Information\nPost at Bekasi Timur or the call centre at 0812-9660-5747. Assistance\ncan begin via telemedicine and continue in person as needed.<\/p>\n
KAI is also continuing to handle customers\u2019 lost luggage. As of 5 May\n2026 at 08.00 WIB, a total of 117 items have been found. Of this number,\n69 items have been handed over to their owners, while 48 items are still\nawaiting collection.<\/p>\n
All items are secured and recorded through the Lost and Found service\nat Bekasi Timur Station. KAI urges customers, families, or relatives who\nfeel they have lost items to immediately visit the post for verification\nand collection processes.<\/p>\n
\u201cWe ensure that every item is processed through verification so it\ncan be returned to the rightful owner. We also apologise for the\ninconvenience experienced by customers,\u201d added Anne.<\/p>\n
The Information Post at Bekasi Timur Station remains open until 11\nMay 2026 as a centre for assistance services, covering information,\nadministrative coordination, follow-up services, and psychological\nsupport.<\/p>\n
\u201cKAI will continue to ensure the assistance process runs well so that\ncustomers and families can go through the recovery period more calmly\nand directedly,\u201d Anne concluded.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/kai-continues-recovery-support-86-customers-have-returned-home-and-16-still-under-treatment-1778028912", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }