Holiday Inn's service

Holiday Inn's service

From Pikiran Rakyat

I had reserved an executive suite for June 21 to June 22 at the Holiday Inn in Bandung for a guest of mine from Jakarta. The total cost of Rp 508,200 was paid in advance by credit card.

When my guest returned to Jakarta she telephoned me to say that she had not been able to check in at the usual time of 1.00 p.m. because the suite was still occupied. She thought I had not made the reservation arrangements. I told her that the hotel's front office had confirmed the check in time on June 21 would be at the usual time.

The hotel said my guest could wait for a room in a much lower category. She had to wait for hours. She was not told when the suite would be free. She took the initiative to gain some certainty and finally at 6 p.m. she was moved to the executive suite.

After two days, I telephoned the hotel. They apologized and said they had known the suite would not be available at 1.00 p.m. I did not receive a reply to my question as to why an occupied room could be sold to another party. They only said they regretted the circumstances.

I do not understand how the Holiday Inn in Bandung could be that unprofessional.

I have been to the Holiday Inn in Narita, Japan twice. Their truly professional service included a respectful attitude toward their guests.

May this be a lesson to the Holiday Inn in Bandung.

DADANG

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