Holiday Inn's service

Holiday Inn's service

From Pikiran Rakyat

I had reserved an executive suite for June 21 to June 22 at
the Holiday Inn in Bandung for a guest of mine from Jakarta. The
total cost of Rp 508,200 was paid in advance by credit card.

When my guest returned to Jakarta she telephoned me to say
that she had not been able to check in at the usual time of 1.00
p.m. because the suite was still occupied. She thought I had not
made the reservation arrangements. I told her that the hotel's
front office had confirmed the check in time on June 21 would be
at the usual time.

The hotel said my guest could wait for a room in a much lower
category. She had to wait for hours. She was not told when the
suite would be free. She took the initiative to gain some
certainty and finally at 6 p.m. she was moved to the executive
suite.

After two days, I telephoned the hotel. They apologized and
said they had known the suite would not be available at 1.00 p.m.
I did not receive a reply to my question as to why an occupied
room could be sold to another party. They only said they
regretted the circumstances.

I do not understand how the Holiday Inn in Bandung could be
that unprofessional.

I have been to the Holiday Inn in Narita, Japan twice. Their
truly professional service included a respectful attitude toward
their guests.

May this be a lesson to the Holiday Inn in Bandung.

DADANG

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