Holiday Inn's service<\/p>\n
From Pikiran Rakyat<\/p>\n
I had reserved an executive suite for June 21 to June 22 at
\nthe Holiday Inn in Bandung for a guest of mine from Jakarta. The
\ntotal cost of Rp 508,200 was paid in advance by credit card.<\/p>\n
When my guest returned to Jakarta she telephoned me to say
\nthat she had not been able to check in at the usual time of 1.00
\np.m. because the suite was still occupied. She thought I had not
\nmade the reservation arrangements. I told her that the hotel's
\nfront office had confirmed the check in time on June 21 would be
\nat the usual time.<\/p>\n
The hotel said my guest could wait for a room in a much lower
\ncategory. She had to wait for hours. She was not told when the
\nsuite would be free. She took the initiative to gain some
\ncertainty and finally at 6 p.m. she was moved to the executive
\nsuite.<\/p>\n
After two days, I telephoned the hotel. They apologized and
\nsaid they had known the suite would not be available at 1.00 p.m.
\nI did not receive a reply to my question as to why an occupied
\nroom could be sold to another party. They only said they
\nregretted the circumstances.<\/p>\n
I do not understand how the Holiday Inn in Bandung could be
\nthat unprofessional.<\/p>\n
I have been to the Holiday Inn in Narita, Japan twice. Their
\ntruly professional service included a respectful attitude toward
\ntheir guests.<\/p>\n
May this be a lesson to the Holiday Inn in Bandung.<\/p>\n
DADANG<\/p>\n
Address known to the editor<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/holiday-inns-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }