Found a Land Issue in Your Hometown? Report It Here Immediately
JAKARTA, KOMPAS.com - The Eid al-Fitr homecoming moment is being utilised by the public to check land conditions in their hometowns, including handling various land-related issues that may be encountered.
To facilitate this, the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency (ATR/BPN) provides an integrated complaint channel that allows the public to report obstacles without having to wait until the holiday period ends.
Head of the Public Relations and Protocol Bureau of the Ministry of ATR/BPN, Shamy Ardian, stated that the complaint channel is directly connected to the relevant technical units so that public reports can be followed up immediately.
Through this service, the public can select the destination work unit, ranging from Land Offices (Kantah), Regional Offices (Kanwil), to central units of the Ministry of ATR/BPN.
In the WhatsApp Hotline service, there are 12 options available to reach the technical units.
If the public does not yet know the authorised unit, the report can be directed to the central unit for analysis and forwarding to the relevant parties.
In addition to WhatsApp, the Ministry of ATR/BPN also provides a complaint channel via email at surat@atrbpn.go.id.
Every complaint received will be forwarded to the leadership of the technical unit for further processing.
The public can also utilise the SP4N-LAPOR! service, which is integrated with various ministries and agencies, including the Ombudsman and the Ministry of Home Affairs.
In submitting reports, the public is asked to complete the legal standing, such as the chronology of events, reasons for reporting, legal relationships between parties, reporter’s identity, and supporting documents.
With this integrated complaint channel, the public who are on homecoming can still report land problems easily and quickly.
“With the clarity of the service flow and legal standing certainty, we strive not only to protect the public from land mafia and broker practices but also to ensure that administrative processes run faster and more efficiently,” Shamy concluded.