DKI Suspends Kalisari Ward Head Following AI Report and Involved Staff

The Jakarta Provincial Government has taken firm action following findings of alleged irregularities in handling public complaints in Kalisari Ward, East Jakarta. Jakarta Provincial Inspector Dhany Sukma emphasised that the inspection was conducted thoroughly using internal government audit standards to ensure accountability in managing citizens’ reports. “The Jakarta Provincial Inspectorate has completed the examination of the alleged irregularities in handling public complaints in Kalisari Ward. The results of this examination form the basis for corrective actions and strengthened oversight, so that the handling of public complaints runs more orderly, accountably, and in accordance with regulations,” Dhany stated in Jakarta on Tuesday (7/4). The Inspectorate recommended to the Mayor of East Jakarta Administrative City to deactivate Siti Nur Hasanah from her position as Kalisari Ward Head. This step was taken as a response to findings deemed to undermine public service governance. In addition, two internal ward officials, namely the Head of the Government Section and the Head of the Economy and Development Section, were requested to receive disciplinary sanctions accompanied by guidance. Meanwhile, three Public Infrastructure and Facilities Handling (PPSU) officers proven to be involved will be subject to sanctions in accordance with their work contract provisions. He emphasised that these steps are part of the bureaucratic reform agenda. The sanctions also include comprehensive system improvements. “This step is part of the bureaucratic reform championed by Governor Pramono Anung. We will continue to strengthen oversight, increase accountability, and ensure that every public complaint is handled honestly, quickly, and accountably. This is not just about sanctions, but also about comprehensive system improvements so that similar incidents do not recur,” he asserted. These corrective actions also serve as a signal that the DKI Provincial Government does not tolerate practices that weaken public trust, particularly in basic services such as handling public complaints.