BPJS Ketenagakerjaan and Jasa Raharja app integration speeds up work accident claims
KARAWANG — BPJS Ketenagakerjaan and PT Jasa Raharja have launched an integrated application for work accident and traffic accident insurance claims to expedite services for workers involved in work-related traffic accidents. The launch was conducted by BPJS Ketenagakerjaan CEO Saiful Hidayat and PT Jasa Raharja CEO Muhammad Awaluddin at Primaya Hospital Karawang on Monday, 25 May 2026.
This app integration is part of strengthening digital transformation in worker protection services to deliver faster, coordinated claims processing and ensure service certainty for participants. The connected application enables more effective Coordination of Benefit (CoB) between BPJS Ketenagakerjaan and PT Jasa Raharja, speeding up service for participants and simplifying administrative processes at healthcare facilities.
BPJS Ketenagakerjaan CEO Saiful Hidayat stated the collaboration is a realisation of the agency’s 3C strategy, particularly the ‘Care’ aspect, providing seamless protection without barriers. ‘This integration is a crucial step to ensure our workers are seamlessly protected through easier information and data exchange between BPJS Ketenagakerjaan and Jasa Raharja,’ he said. He added that this allows better CoB coordination, demonstrating the state’s commitment to providing optimal protection for Indonesian workers.
Saiful also emphasised that BPJS Ketenagakerjaan’s Work Accident Insurance (JKK) covers risks not only at the workplace but also during commutes to and from work. ‘BPJS Ketenagakerjaan’s protection begins when workers leave for work and ends when they return home. Therefore, strengthening collaboration with PT Jasa Raharja is vital to ensure service certainty during work-related traffic accidents,’ he added.
BPJS Ketenagakerjaan noted traffic accidents remain a major contributor to work accidents in Indonesia. In 2025, of around 318,000 recorded work accident cases, approximately 28%—over 87,000—occurred in traffic. Most incidents happened during commutes to and from work or work-related travel using transportation. This highlights the need for enhanced post-accident services as well as promotive and preventive measures to reduce road traffic work accidents.
PT Jasa Raharja CEO Muhammad Awaluddin said the collaboration represents national protection integration through synergy between two institutions mandated to provide basic public protection. ‘This collaboration between Jasa Raharja and BPJS Ketenagakerjaan is a form of national protection integration aimed at delivering faster, precise, and accurate services for the public, especially workers in work-related traffic accidents. The system integration also strengthens the National Social Security System ecosystem through seamless and coordinated services,’ Awaluddin said. He added that the integration would enhance inter-agency service efficiency and optimise the CoB mechanism, making claims processing more effective and coordinated. ‘We hope this innovation does not stop at today’s integration. In the future, we will continue developing service innovations to ensure basic protection for citizens and Indonesian workers is more accessible, swift, and beneficial,’ he added.
The app integration also strengthens data and service coordination to make claims administration more efficient, accurate, and transparent, including easing processes for Work Accident Service Centres (PLKK) in serving participants. With today’s launch, 1,624 PLKKs collaborating with BPJS Ketenagakerjaan and PT Jasa Raharja can now access the integrated application.
Accompanying this, DJSN member Muttaqien, who attended the event, praised the synergy between the two institutions in delivering better and more efficient services. ‘We strongly support and appreciate the system integration between BPJS Ketenagakerjaan and Jasa Raharja. We hope this application functions well and ensures all services are delivered more effectively and efficiently in the future,’ Muttaqien said.
The launch event also included safety riding education and campaigns as part of BPJS Ketenagakerjaan’s promotive and preventive programs. These efforts aim to raise worker awareness of road safety and occupational safety and health (K3) culture, given traffic accidents remain a major risk for Indonesian workers. This aligns with Minister of Manpower Regulation No. 10 of 2016 on Procedures for Promotive and Preventive Activities for Work Accidents and Occupational Diseases, and supports strengthening the national K3 ecosystem through cross-sector collaboration and digital technology in worker protection services. Saiful reiterated that worker protection does not only focus on post-accident handling but also on prevention efforts to reduce work accident rates.