KARAWANG \u2014 BPJS Ketenagakerjaan and PT Jasa Raharja have launched an\nintegrated application for work accident and traffic accident insurance\nclaims to expedite services for workers involved in work-related traffic\naccidents. The launch was conducted by BPJS Ketenagakerjaan CEO Saiful\nHidayat and PT Jasa Raharja CEO Muhammad Awaluddin at Primaya Hospital\nKarawang on Monday, 25 May 2026.<\/p>\n
This app integration is part of strengthening digital transformation\nin worker protection services to deliver faster, coordinated claims\nprocessing and ensure service certainty for participants. The connected\napplication enables more effective Coordination of Benefit (CoB) between\nBPJS Ketenagakerjaan and PT Jasa Raharja, speeding up service for\nparticipants and simplifying administrative processes at healthcare\nfacilities.<\/p>\n
BPJS Ketenagakerjaan CEO Saiful Hidayat stated the collaboration is a\nrealisation of the agency\u2019s 3C strategy, particularly the \u2018Care\u2019 aspect,\nproviding seamless protection without barriers. \u2018This integration is a\ncrucial step to ensure our workers are seamlessly protected through\neasier information and data exchange between BPJS Ketenagakerjaan and\nJasa Raharja,\u2019 he said. He added that this allows better CoB\ncoordination, demonstrating the state\u2019s commitment to providing optimal\nprotection for Indonesian workers.<\/p>\n
Saiful also emphasised that BPJS Ketenagakerjaan\u2019s Work Accident\nInsurance (JKK) covers risks not only at the workplace but also during\ncommutes to and from work. \u2018BPJS Ketenagakerjaan\u2019s protection begins\nwhen workers leave for work and ends when they return home. Therefore,\nstrengthening collaboration with PT Jasa Raharja is vital to ensure\nservice certainty during work-related traffic accidents,\u2019 he added.<\/p>\n
BPJS Ketenagakerjaan noted traffic accidents remain a major\ncontributor to work accidents in Indonesia. In 2025, of around 318,000\nrecorded work accident cases, approximately 28%\u2014over 87,000\u2014occurred in\ntraffic. Most incidents happened during commutes to and from work or\nwork-related travel using transportation. This highlights the need for\nenhanced post-accident services as well as promotive and preventive\nmeasures to reduce road traffic work accidents.<\/p>\n
PT Jasa Raharja CEO Muhammad Awaluddin said the collaboration\nrepresents national protection integration through synergy between two\ninstitutions mandated to provide basic public protection. \u2018This\ncollaboration between Jasa Raharja and BPJS Ketenagakerjaan is a form of\nnational protection integration aimed at delivering faster, precise, and\naccurate services for the public, especially workers in work-related\ntraffic accidents. The system integration also strengthens the National\nSocial Security System ecosystem through seamless and coordinated\nservices,\u2019 Awaluddin said. He added that the integration would enhance\ninter-agency service efficiency and optimise the CoB mechanism, making\nclaims processing more effective and coordinated. \u2018We hope this\ninnovation does not stop at today\u2019s integration. In the future, we will\ncontinue developing service innovations to ensure basic protection for\ncitizens and Indonesian workers is more accessible, swift, and\nbeneficial,\u2019 he added.<\/p>\n
The app integration also strengthens data and service coordination to\nmake claims administration more efficient, accurate, and transparent,\nincluding easing processes for Work Accident Service Centres (PLKK) in\nserving participants. With today\u2019s launch, 1,624 PLKKs collaborating\nwith BPJS Ketenagakerjaan and PT Jasa Raharja can now access the\nintegrated application.<\/p>\n
Accompanying this, DJSN member Muttaqien, who attended the event,\npraised the synergy between the two institutions in delivering better\nand more efficient services. \u2018We strongly support and appreciate the\nsystem integration between BPJS Ketenagakerjaan and Jasa Raharja. We\nhope this application functions well and ensures all services are\ndelivered more effectively and efficiently in the future,\u2019 Muttaqien\nsaid.<\/p>\n
The launch event also included safety riding education and campaigns\nas part of BPJS Ketenagakerjaan\u2019s promotive and preventive programs.\nThese efforts aim to raise worker awareness of road safety and\noccupational safety and health (K3) culture, given traffic accidents\nremain a major risk for Indonesian workers. This aligns with Minister of\nManpower Regulation No.\u00a010 of 2016 on Procedures for Promotive and\nPreventive Activities for Work Accidents and Occupational Diseases, and\nsupports strengthening the national K3 ecosystem through cross-sector\ncollaboration and digital technology in worker protection services.\nSaiful reiterated that worker protection does not only focus on\npost-accident handling but also on prevention efforts to reduce work\naccident rates.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/bpjs-ketenagakerjaan-and-jasa-raharja-app-integration-speeds-up-work-accident-claims-1780155028", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }