BNI Assures Customer Funds Are Safe, Aek Nabara Case Outside the System

Jakarta (ANTARA) - PT Bank Negara Indonesia (Persero) Tbk has assured that all customer funds in the company’s official products remain safe and are not impacted by the case at the BNI Aek Nabara Auxiliary Branch Office in North Sumatra. BNI’s Director of Network and Retail Funding, Rian Eriana Kaslan, stated that all official BNI transactions are conducted through documented and monitored systems in accordance with banking regulations. “We want to reassure once again that all customer funds in official products remain safe and are not affected at all by this incident,” Rian said during a virtual press conference in Jakarta on Sunday. He explained that the incident involved actions by rogue individuals conducting transactions outside the system, beyond their authority, and outside official banking procedures. According to him, the product used in the case is not an official BNI product and is not recorded in the bank’s operational system. BNI’s Director of Human Capital and Compliance, Munadi Herlambang, added that the transaction was not detected from the outset because it did not enter the BNI system. “This transaction did not enter the system, so BNI as a corporation was unaware of this transaction from customers,” Munadi said. He stated that the case was only uncovered in February 2026 through BNI’s internal supervision results. Munadi also explained that to date, no other parties have been examined besides one suspect in the alleged misappropriation of funds from the Aek Nabara Parish Credit Union (CU). “Up to now, no one has been examined except Andi Hakim, because this is indeed a personal action by Andi Hakim,” he revealed. BNI, he continued, continues to coordinate with law enforcement authorities in the process of resolving the case. In addition, the company is strengthening its internal supervision system to prevent similar incidents in the future. He added that the company will also enhance financial education and literacy for the public to make them more vigilant against investment offers that do not go through official channels. BNI urges the public to ensure that every transaction is conducted through verifiable official channels, such as banking applications or branch offices. Previously, the Financial Services Authority (OJK) stated that the value of losses in the case, based on law enforcement investigation results, amounted to approximately Rp28 billion. OJK stated that BNI has realised the return of funds to customers amounting to Rp7 billion and requested that the resolution be carried out quickly, transparently, and responsibly.