"Ayo Lapor Camat" Becomes Solution to Address Regional Issues Before They Go Viral

Jakarta (ANTARA) - The South Jakarta Administrative City Government states that the “Ayo Lapor Camat” programme serves as a solution to address regional problems through reports to the Citizen Relationship Management (CRM) system or the JAKI application before they go viral on social media. “The main point is that we must provide the best service to the community. If there are violations, they will be reported to the Inspectorate for guidance or sanctions in accordance with regulations,” said South Jakarta Administrative Mayor Muhammad Anwar when confirmed in Jakarta on Friday. He also asked district heads to optimise the “Ayo Lapor Camat” feature as a preventive step so that problems can be handled more quickly before becoming viral. In addition, district heads were reminded to ensure that the narratives of reports submitted are accurate and that coordination runs well at the regional level. Furthermore, he asked his subordinates to tighten the use of artificial intelligence (AI) and the management of social media accounts. This appeal was conveyed following cases of public response handling deemed inappropriate, which had been discussed in the Leadership Meeting (Rapim) with DKI Jakarta Governor Pramono Anung. Anwar explained that village heads must ensure that the management of agency accounts is under clear responsibility, namely the Head of the Government Section (Kasipem) or the Economy and Development Section (Ekbang). “This needs to be emphasised because previously, cases were still found where accounts were fully managed by PPSU (Public Facilities and Infrastructure Handling) officers, thus triggering mutual blame when problems occurred,” said Anwar. “If reports relate to parking or waste, village heads must coordinate with relevant parties, not handle them independently without coordination,” stated Anwar. Village heads, he said, must be able to empower the Community Early Warning Forum (FKDM) at the village level to mitigate environmental disturbances. “A preventive approach through direct communication with residents is considered more effective before problems develop into formal reports,” added Anwar. On that occasion, he also emphasised a strict prohibition for village heads to take screenshots of reporters’ data and disseminate them to unauthorised parties. “The identity of reporters is confidential data that must be protected. Leaks of reporters’ data can trigger intimidation and reduce public trust. As a result, residents might choose to report to NGOs or social media rather than through official government channels,” explained Anwar. Through the “Ayo Lapor Camat” programme, the public can submit reports related to problems in the DKI Jakarta region via the Citizen Relationship Management (CRM) system or the JAKI application.