{
    "success": true,
    "data": {
        "id": 1668456,
        "msgid": "ayo-lapor-camat-becomes-solution-to-address-regional-issues-before-they-go-viral-1775789445",
        "date": "2026-04-10 09:00:00",
        "title": "\"Ayo Lapor Camat\" Becomes Solution to Address Regional Issues Before They Go Viral",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Social Policy",
        "summary": "The South Jakarta Administration has launched the \"Ayo Lapor Camat\" programme as a proactive measure to resolve local issues via the Citizen Relationship Management system or JAKI app before they escalate on social media. Mayor Muhammad Anwar urged district heads to optimise this feature, ensure accurate reporting, and coordinate effectively, while tightening controls on AI and social media account management to prevent mishandling of public responses. He also emphasised protecting reporters' identities and empowering community forums for preventive action, aiming to boost public trust in official channels over NGOs or social platforms.",
        "content": "<p>Jakarta (ANTARA) - The South Jakarta Administrative City Government\nstates that the \u201cAyo Lapor Camat\u201d programme serves as a solution to\naddress regional problems through reports to the Citizen Relationship\nManagement (CRM) system or the JAKI application before they go viral on\nsocial media. \u201cThe main point is that we must provide the best service\nto the community. If there are violations, they will be reported to the\nInspectorate for guidance or sanctions in accordance with regulations,\u201d\nsaid South Jakarta Administrative Mayor Muhammad Anwar when confirmed in\nJakarta on Friday. He also asked district heads to optimise the \u201cAyo\nLapor Camat\u201d feature as a preventive step so that problems can be\nhandled more quickly before becoming viral. In addition, district heads\nwere reminded to ensure that the narratives of reports submitted are\naccurate and that coordination runs well at the regional level.\nFurthermore, he asked his subordinates to tighten the use of artificial\nintelligence (AI) and the management of social media accounts. This\nappeal was conveyed following cases of public response handling deemed\ninappropriate, which had been discussed in the Leadership Meeting\n(Rapim) with DKI Jakarta Governor Pramono Anung. Anwar explained that\nvillage heads must ensure that the management of agency accounts is\nunder clear responsibility, namely the Head of the Government Section\n(Kasipem) or the Economy and Development Section (Ekbang). \u201cThis needs\nto be emphasised because previously, cases were still found where\naccounts were fully managed by PPSU (Public Facilities and\nInfrastructure Handling) officers, thus triggering mutual blame when\nproblems occurred,\u201d said Anwar. \u201cIf reports relate to parking or waste,\nvillage heads must coordinate with relevant parties, not handle them\nindependently without coordination,\u201d stated Anwar. Village heads, he\nsaid, must be able to empower the Community Early Warning Forum (FKDM)\nat the village level to mitigate environmental disturbances. \u201cA\npreventive approach through direct communication with residents is\nconsidered more effective before problems develop into formal reports,\u201d\nadded Anwar. On that occasion, he also emphasised a strict prohibition\nfor village heads to take screenshots of reporters\u2019 data and disseminate\nthem to unauthorised parties. \u201cThe identity of reporters is confidential\ndata that must be protected. Leaks of reporters\u2019 data can trigger\nintimidation and reduce public trust. As a result, residents might\nchoose to report to NGOs or social media rather than through official\ngovernment channels,\u201d explained Anwar. Through the \u201cAyo Lapor Camat\u201d\nprogramme, the public can submit reports related to problems in the DKI\nJakarta region via the Citizen Relationship Management (CRM) system or\nthe JAKI application.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/ayo-lapor-camat-becomes-solution-to-address-regional-issues-before-they-go-viral-1775789445",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}