1.7 Million TikTok Accounts Blocked in Indonesia: What to Do If Affected
TikTok has carried out a mass deactivation of millions of underage accounts in Indonesia over the past few weeks. If an account is affected, users are urged to promptly submit a normalisation request through the help centre to have it restored.
Lead of UGC TikTok Indonesia Richard Anggoro stated that the recovery process for impacted accounts has been prepared, and the majority of problematic accounts from last weekend have already been reactivated.
“For normalisation, it can be submitted to our help centre. The process itself will be carried out as quickly as possible. Regarding what happened over the weekend, those accounts have been resolved and are active again, so they have been resolved,” said Richard during a press conference at the Komdigi Office on Tuesday (28/4/2026).
This mass deactivation comes as TikTok tightens oversight of underage accounts.
In the same forum, Head of Public Policy TikTok Indonesia Hilmi Ardianto revealed that the platform has taken down around 1.7 million accounts suspected to belong to users under the age of 16.
At present, he said, TikTok is continuing efforts to develop a system for identifying underage users, implemented gradually.
He added that the age detection system development process cannot be done instantly, as it requires ongoing refinement. TikTok has also discussed with the Ministry of Communication and Digital Affairs several aspects that need improvement.
“The process certainly doesn’t happen overnight because we are continuously developing what we can do. We also discussed with the Minister earlier about the main concerns; there were three points mentioned regarding what needs to be improved on TikTok, which have been conveyed by Komdigi,” he stated.
Meanwhile, Minister of Communication and Digital Meutya Hafid noted that TikTok is the first platform to openly report the number of account deactivations related to child protection. This step is described as part of the implementation of Government Regulation No. 17 of 2025 on the Governance of Electronic System Operators in Child Protection (PP Tunas).
“TikTok is the first to report the deactivation figures and the first to demonstrate that commitments are backed by concrete actions transparently shared with the public through the Ministry of Communication and Digital,” said Meutya.
She explained that the number of deactivated accounts has increased significantly in recent weeks. “On 10 April, we reported that TikTok had deactivated around 780,000 accounts, but as of today, the number of accounts under 16 deactivated on the TikTok platform since 28 March is 1.7 million child accounts,” she stated.
Meutya also asked the public to understand possible disruptions arising from this tightening of the system. According to her, these measures are taken for the protection of children in the digital realm.
“From the explanations earlier, we have seen the commitments made by TikTok to monitor its users more strictly, so there might have been some disruptions over the weekend, which I ask to be understood, and this is also for the protection of our children,” she clarified.
She emphasised that adult users’ accounts that were inadvertently deactivated can promptly apply for restoration. “TikTok has stated that if there are adult accounts that were accidentally deactivated, report them immediately for normalisation, and it will be handled quickly,” she concluded.