TikTok has carried out a mass deactivation of millions of underage\naccounts in Indonesia over the past few weeks. If an account is\naffected, users are urged to promptly submit a normalisation request\nthrough the help centre to have it restored.<\/p>\n
Lead of UGC TikTok Indonesia Richard Anggoro stated that the recovery\nprocess for impacted accounts has been prepared, and the majority of\nproblematic accounts from last weekend have already been\nreactivated.<\/p>\n
\u201cFor normalisation, it can be submitted to our help centre. The\nprocess itself will be carried out as quickly as possible. Regarding\nwhat happened over the weekend, those accounts have been resolved and\nare active again, so they have been resolved,\u201d said Richard during a\npress conference at the Komdigi Office on Tuesday (28\/4\/2026).<\/p>\n
This mass deactivation comes as TikTok tightens oversight of underage\naccounts.<\/p>\n
In the same forum, Head of Public Policy TikTok Indonesia Hilmi\nArdianto revealed that the platform has taken down around 1.7 million\naccounts suspected to belong to users under the age of 16.<\/p>\n
At present, he said, TikTok is continuing efforts to develop a system\nfor identifying underage users, implemented gradually.<\/p>\n
He added that the age detection system development process cannot be\ndone instantly, as it requires ongoing refinement. TikTok has also\ndiscussed with the Ministry of Communication and Digital Affairs several\naspects that need improvement.<\/p>\n
\u201cThe process certainly doesn\u2019t happen overnight because we are\ncontinuously developing what we can do. We also discussed with the\nMinister earlier about the main concerns; there were three points\nmentioned regarding what needs to be improved on TikTok, which have been\nconveyed by Komdigi,\u201d he stated.<\/p>\n
Meanwhile, Minister of Communication and Digital Meutya Hafid noted\nthat TikTok is the first platform to openly report the number of account\ndeactivations related to child protection. This step is described as\npart of the implementation of Government Regulation No.\u00a017 of 2025 on\nthe Governance of Electronic System Operators in Child Protection (PP\nTunas).<\/p>\n
\u201cTikTok is the first to report the deactivation figures and the first\nto demonstrate that commitments are backed by concrete actions\ntransparently shared with the public through the Ministry of\nCommunication and Digital,\u201d said Meutya.<\/p>\n
She explained that the number of deactivated accounts has increased\nsignificantly in recent weeks. \u201cOn 10 April, we reported that TikTok had\ndeactivated around 780,000 accounts, but as of today, the number of\naccounts under 16 deactivated on the TikTok platform since 28 March is\n1.7 million child accounts,\u201d she stated.<\/p>\n
Meutya also asked the public to understand possible disruptions\narising from this tightening of the system. According to her, these\nmeasures are taken for the protection of children in the digital\nrealm.<\/p>\n
\u201cFrom the explanations earlier, we have seen the commitments made by\nTikTok to monitor its users more strictly, so there might have been some\ndisruptions over the weekend, which I ask to be understood, and this is\nalso for the protection of our children,\u201d she clarified.<\/p>\n
She emphasised that adult users\u2019 accounts that were inadvertently\ndeactivated can promptly apply for restoration. \u201cTikTok has stated that\nif there are adult accounts that were accidentally deactivated, report\nthem immediately for normalisation, and it will be handled quickly,\u201d she\nconcluded.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/1-7-million-tiktok-accounts-blocked-in-indonesia-what-to-do-if-affected-1777449215", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }