Wow! Livin' by Mandiri Transactions Could Reach 13 Million a Day

Yogyakarta, CNBC Indonesia — PT Bank Mandiri (Persero) Tbk (BMRI) revealed that the digital banking application Livin’ by Mandiri now records around 10 million transactions per day as digital financial services usage among the public increases, particularly among millennials and Gen Z. Novita Widya Anggraini, Director of Finance & Strategy at Bank Mandiri, said that on certain periods the daily Livin’ transactions can even exceed 13 million transactions. “That means almost 4.5 billion per year of accessing that Livin’ application; it is imaginable if those transactions were still served offline, in branches,” Novita said at the Jogja Financial Festival (Finfest) 2026 in Yogyakarta, on Friday (22 May 2026). According to her, the Livin’ application has now become part of daily activities, ranging from online transport payments, top-ups for electronic money, fund transfers, to tuition payments. Novita said the surge in digital transactions is linked to the dominance of younger generations in national internet usage. Based on data held by Bank Mandiri, about 95% of daily activities of millennials and Gen Z have used the internet. In fact, around 93% of national internet usage is currently dominated by millennials and Gen Z. “The digitalisation era has ultimately driven societal behaviour and the banking business model itself,” she said. Although digital transactions are rising rapidly, Bank Mandiri believes offline services are still needed as some people still rely on cash transactions. Currently Bank Mandiri serves around 39 million customers through more than 2,100 branches as well as the Livin’ and Kopra digital platforms. Novita said that the combination of online and offline networks is one of the group’s main strengths to reach people across Indonesia. “With that strength, we can also drive lending growth or economic growth that is above industry average,” she said. She noted that Bank Mandiri’s credit growth in Q1 2026 reached around 17%, higher than the banking industry average at about 9%. Looking ahead, Bank Mandiri says it will continue to strengthen digital capabilities, including system security, as customer transactions on digital banking platforms rise. “When we talk about digital, we must also talk about security,” she concluded.