Violence complaint post activated at Kalideres Terminal
Jakarta — The Jakarta Provincial Government has established a complaint post to receive and follow up on all reports of violence against women and children at Kalideres Terminal, West Jakarta.
West Jakarta Mayor Iin Mutmainnah stated that the post was activated to receive and act on complaints related to violence against children and women within the terminal environment and on buses.
“This is very important, regarding how we work together to reduce the figures of violence against women and children,” Iin told reporters at Kalideres Terminal, West Jakarta, on Tuesday.
In addition to the complaint channel, the integrated post also provides counselling services with professional counsellors from the Technical Implementation Unit for Women and Child Protection (UPT PPPA) of the Jakarta Provincial Office of Empowerment, Child Protection, and Population Control (DPPAPP).
“Here, from UPT PPPA, DPPAPP of Jakarta Province, we have assigned counsellors to handle various complaints or reports that come in,” said Iin.
She urged all passengers and drivers not to hesitate in reporting any form of violence or harassment occurring within the terminal environment or on buses.
“To all passengers and also drivers, we must prevent acts of violence or any misconduct,” said Iin.
She also encouraged all passengers to protect vulnerable groups during the homecoming journey.
“We must protect vulnerable groups travelling as homecoming passengers on buses, such as children, elderly persons, women, parents, and persons with disabilities,” concluded Iin.
Based on data received, 341 passengers departed on Tuesday until 10:00 WIB. ANTARA monitoring at the location at 13:00 WIB showed passengers crowding the waiting area in front of the ticket sales counters. The waiting room chairs were insufficient to accommodate the large number of passengers, forcing many to stand or sit in corners of the terminal.
The passengers at Kalideres Terminal were heading to various regions in Central Java, East Java, and Sumatra. Buses were observed entering and leaving the terminal area, with officers on standby to ensure smooth circulation and mobility within the terminal.
During the 2026 Lebaran exodus period, thousands of homebound travellers have departed from Kalideres Terminal between 13 and 17 March 2026. This mobility has been supported by hundreds of buses deployed to serve various routes across Java and Sumatra.
On 13 March 2026, 1,484 passengers departed from Kalideres Terminal, increasing to 1,779 on the following day. The peak outbound traffic occurred on 15 March with a total of 2,276 passengers, followed by 1,861 passengers on 16 March. By Tuesday, until 10:30 WIB, 341 passengers had departed to their hometowns.
In total, 558 buses have been dispatched between 13 and 17 March morning. The number of homebound travellers at Kalideres Terminal is predicted to continue increasing as passenger movement continues into the evening.