Update on Akbar Faizal's Complaint Regarding BYD Seal, BYD Says Peace Has Been Reached

The controversy over complaints voiced by politician Akbar Faizal regarding his BYD Seal electric car has finally resulted in an amicable settlement. BYD Indonesia has confirmed that the matter has been resolved following communication among all involved parties. Luther Panjaitan, Head of PR and Government at BYD Indonesia, stated that the dealer has directly handled the consumer. “Based on the latest update, the dealer has communicated with all relevant parties, including the consumer directly. We appreciate the openness of all parties in the process, which has now led to a good and peaceful resolution,” Luther told Kompas.com on Tuesday (14/4/2026). Previously, Akbar Faizal had complained about the condition of his BYD Seal Premium, which he said had been problematic since December 2025. He shared these complaints on his personal social media. In his statement, Akbar noted that BYD’s sales performance in Indonesia is strong but not yet matched by optimal after-sales service. “I bought the BYD Seal Premium in Sudirman. In December 2025, the car had issues because it swerved and shook while being driven,” Akbar said, as quoted from his personal Instagram account. He also revealed that the handling process was quite lengthy and not maximal. According to him, there was suspected buck-passing between the dealer, financing company, insurance, and partner workshop. “For two months, my car’s fate was unclear, and it turned out they misdiagnosed it, making the damage worse,” he wrote. Because there was no clarity, Akbar temporarily returned the vehicle to BYD. The issue continued into the fourth month. The situation became more complex with the involvement of financing company Clipan Finance and insurer Asuransi MAG. In March 2026, Akbar delayed instalment payments but eventually paid them. However, in April, he decided to stop payments due to the unclear vehicle condition. “In April, I didn’t pay because the car was unclear, and they called like crazy using dozens of numbers, which I ignored,” he said. Shortly after, the leasing company sent the first warning letter. Akbar also criticised the financing company for not considering the vehicle’s condition as the credit object. Now, with the peaceful resolution achieved, the case is hoped to serve as an evaluation for improving after-sales services, especially amid the growth of the electric vehicle market in Indonesia.