TransJakarta Responds to Altercation Between a TransJakarta Bus Conductor and an Electric Car Driver on Jalan Panjang
PT TransJakarta (Transjakarta) has finally spoken out regarding a viral video showing a heated exchange between a bus pramudi of Corridor 8 and an electric car driver in the Kelapa Dua Sasak area, Jalan Panjang, West Jakarta. The incident occurred on Wednesday (4 March 2026) and sparked uproar on social media due to divergent narratives.
Ayu Wardhani, Head of CSR and Public Relations at Transjakarta, confirmed that the person in the video was a pramudi from a Transjakarta partner operator. ‘Yes, we confirm that it is a pramudi operator BMP 240369, route for Corridor 8 (Lebak Bulus - Pasar Baru),’ she said when contacted in Jakarta on Thursday (5 March 2026).
Based on early investigations, Ayu dispelled netizens’ speculation that a collision had occurred. The confrontation was actually triggered by a private vehicle entering the busway, which automatically endangers the operation of the public transport system.
‘From the initial checks we obtained, the incident began when the private vehicle entered the busway. The pramudi manoeuvred to avoid a collision, then stopped the bus to communicate with the driver,’ Ayu explained.
She added that when the argument occurred, the electric car had actually returned to its regular lane, but the tension between the two drivers had already escalated.
Although the root cause was a traffic violation by the private driver, Transjakarta out rightly did not endorse the emotional behaviour shown by its staff.
‘We do not condone the pramudi’s conduct in the quarrel and lack of courtesy. All pramudi must maintain professionalism and road etiquette in any circumstances,’ Ayu asserted.
Currently, Transjakarta is conducting a thorough investigation and providing internal coaching. Management has assured there will be sanctions if there is evidence of violations of the Standard Operating Procedure (SOP) in handling the conflict on the ground.
Earlier, footage from the Instagram account @warga.jakbar showed a tense moment as a uniformed pramudi approached a motorist next to the separator. In the footage, the pramudi was seen delivering a sharp rebuke in a raised voice. The tension peaked when the pramudi put his hand into the car cabin as the window was opened, before the car driver drove away from the scene.
The incident serves as a reminder to Jakarta residents of the strict rules on sterilisation of bus lanes, as well as the challenge of controlling public servants’ emotions amidst the capital’s traffic.
Are busway lanes allowed to be traversed by electric cars? Under the Jakarta DKI Transportation Agency rules, the busway lanes remain exclusive to Transjakarta buses and emergency vehicles (Ambulances/Fire Department), even though electric cars may have other incentives such as exemptions from the odd-even rule.
What are the sanctions for private cars entering busway lanes? Under Law No. 22 of 2009 on LLAJ, violators of the busway can face a maximum fine of Rp500,000 via electronic ticketing (ETLE) or conventional tickets.
How to report Transjakarta staff who are impolite? The public can report via the TIJE Care official channel on social media or by calling the 1500-102 call centre, including the bus body code or the time of the incident.
Via the official X (Twitter) account of TMC Polda Metro Jaya, the service is located in East Jakarta and West Jakarta.
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