Transaction rejected

Transaction rejected

From Bisnis Indonesia

I had a bad experience when shopping at the so-called highly
prestigious Carrefour hypermarket in Jl Hayam Wuruk, Central
Jakarta.

On March 5, 2001, I bought some goods and paid for them with
my BCA card. At the cashier's counter, the card was processed for
approval and I was then asked to put in my PIN. After the
approval was processed, however, I was told that the transaction
was rejected and that I had to pay cash. I complied with this
request.

Unfortunately, when I told the cashier that my account had
been debited, she insisted that it had not.

As I did not want to have a debate with the cashier, I
contacted, that very night, Hallo BCA and got an answer from the
customer service officer that our savings account had been
debited with the amount of money for the above-mentioned
purchase.

I returned to "Carrefour" and told the cashier what I had
heard from Hallo BCA. She still insisted that she was right and
asked me to return with a print-out of the transaction.

Three days later I returned to this hypermarket with the
print-out requested and only then did the management agree to
reimburse me with the amount already debited.

What I regret very much is that a lot of time was wasted to
settle this failed transaction.

JULIANA NR

Jakarta