Traffic Police Chief Discusses Police Transformation, Urges Sincere Service to the Public
The Fiscal Year 2026 ETLE Operator Training Agenda was held at Ole Suites Sentul, West Java, from 27 to 29 April 2026. In addition to Irjen Agus, the event was also attended by Dirgakkum Korlantas Polri Brigjen Faizal.
“Of course, we cannot ignore the policies of the Chief of Police. The first is Organisational Transformation. What is the meaning of organisational transformation? Our organisation, our institution, must be grand. Not small, not diminished, not belittled. It must be grand in achievements, grand in influence, and grand in structure,” said Irjen Agus.
Irjen Agus explained that his directives are a direct elaboration of Kapolri General Listyo Sigit Prabowo’s policies on Beyond Trust Presisi. He stressed that the transformation must encompass four major dimensions: organisation, operations, public service, and supervision.
“The Chief of Police has only one word: serve. Serve the public sincerely, embrace the public, maintain ties with the public, and the public will obey the rules we convey to them. Change: you serve, not to be served,” he emphasised.
The Traffic Corps Chief recounted the operational transformation that now prioritises a humanistic approach. He no longer wants any distance between traffic police and the community.
“In the past, the indicator of success was the number of tickets issued; now it’s different. I am not proud of enforcing the law, but I am proud when traffic police are friendly with the community. If in the past traffic police’s approach was ticketing, now it’s with the heart,” revealed Irjen Agus.
In line with the Kapolri’s directives to realise a modern and transparent police force, Agus set policies with a stark contrast in the proportion of law enforcement between digital and manual methods.
“My policy is 95 percent of law enforcement using ETLE. The remaining 5 percent manual ticketing—that’s our weapon, but I don’t want any transactional dealings. If anyone messes around with ETLE, I ask Pak Dirgakkum to remove them immediately! Don’t let us diminish our own institution,” he concluded.
Irjen Agus hopes that through this ETLE operator training, traffic police will truly become beloved safety heroes in the eyes of the public.