Traffic Police Assistance to Stranded Motorist on Cipularang Toll Road Earns Praise from National Traffic Corps Chief
Traffic police officers from the Cipularang Highway Patrol (PJR) collaborated with Jasa Marga personnel to swiftly assist a motorist who suffered a blown tyre on the Cipularang toll road. The action received praise from the head of the National Traffic Corps (Korlantas), Inspector General Agus Suryonugroho.
According to Inspector General Agus, the officers’ actions in the field represented a tangible manifestation of the “Polantas Menyapa dan Melayani” (Traffic Police Greet and Serve) programme currently being promoted across the National Traffic Corps. He said it served as concrete evidence of the police force’s transformation towards a more people-oriented and caring service.
“As head of the National Traffic Corps, I commend the Cipularang Highway Patrol personnel who collaborated with Jasa Marga staff to promptly assist a member of the public on the toll road. This is the spirit of our service — traffic police must be present as a solution and a helper when the public is in difficulty,” Inspector General Agus told reporters in Jakarta on Tuesday (17 February 2026).
The incident began when a private vehicle suffered a blown tyre on the hard shoulder of the Cipularang toll road on Tuesday (17 February). Spotting the situation, Highway Patrol personnel who were on patrol alongside Jasa Marga officers immediately pulled over.
Without hesitation, the officers stepped in to help remove the damaged tyre and fit the spare under the blazing sun. The assisted motorist expressed gratitude for the help.
“Thank you, officers — the Highway Patrol and Jasa Marga staff helped me. My tyre went flat and then the police and Jasa Marga came to the rescue. Thank you,” the motorist said in a video uploaded to the Instagram account @pjrcipularang.
For Inspector General Agus, the action was an embodiment of the philosophy of making the road a space of civilisation. He stressed that the authority vested in traffic police must be used to uphold humanity. He also praised the collaboration between traffic police and Jasa Marga personnel in the field, who worked together seamlessly to assist the public.
“Traffic policing is not just about issuing fines or directing traffic. We want to break down barriers between officers and the public. In line with the directive of National Police Chief General Listyo Sigit Prabowo, the spirit of service must be the lifeblood of every officer,” he affirmed.
The National Traffic Corps chief expressed hope that such actions would become a lasting tradition among traffic police across Indonesia, particularly during major occasions such as long holidays or the upcoming mudik (homecoming) season.
“I have instructed all ranks never to hesitate to step in. Greet the public with heart, serve them with professionalism. We want the public to feel safe and comfortable because traffic police are their companions on the road,” Inspector General Agus concluded.