Toyota brings back Lexus

Toyota brings back Lexus

Yuri Kageyama, Associated Press, Tokyo

Toyota is bringing back home to Japan its Lexus luxury brand,
which has marked big success in the United States, with 150
dealers opening nationwide by the end of the year, the Japanese
automaker said on Thursday.

Toyota Motor Corp. is eager to strengthen its image by
promoting the Lexus in Japan, where it's still largely unknown
and most luxury car buyers still prefer European brands like BMW
and Mercedes Benz.

Takeshi Yoshida, overseeing Lexus development, said the brand
will differentiate itself from European rivals that boast a
historical legacy by appealing to younger buyers who aren't
afraid to assert their Japanese identities and sensibilities.

"The Lexus hopes to grow into a younger premium brand for
Japanese of the 21st Century with new values," he said.

The world's second largest automaker invited reporters on
Thursday to a Tokyo Lexus dealer, set to open Aug. 30, a
shimmering white showroom of glass walls and leather couches that
Toyota said will showcase the best in customer service.

Among the perks buyers can expect is a 24-hour helpline phone
service, reached with a touch of a button on the dashboard, which
will provide tow-trucks in accidents - and even make restaurant
reservations like a concierge.

Owners will also get Net-linking services, such as having a
message sent to your mobile phone if someone breaks into your
Lexus.

Toyota won't say how many cars it's targeting to sell through
Lexus dealerships or how much it's investing in the effort.

Kyoji Sasazu, senior managing director, says Toyota has
learned a lot from its Lexus success in the United States such as
financing and insurance policies, as well as how dealers should
treat customers.

And the best of what they learn in Japan may be brought back
to America, he said. "Japanese are even more picky about
service," Sasazu said.

The automaker, based in Toyota city, has been recording
booming profits in recent years, gaining market share in both the
United States and Japan.

But it appears serious about making its brand mean more than
the everyman Corolla in Japan. It has set up a facility to train
dealers so visitors will get service comparable to top hotels and
luxury-brand shops, officials say.