To Ensure Smooth Customer Transactions, BRI Relies on 1.2 Million BRILink Agents up to Super App BRImo

PT Bank Rakyat Indonesia (Persero) Tbk or BRI ensures that customers can continue to access all banking services reliably, securely, and comfortably wherever they are during the Eid al-Fitr 1447 Hijriah holiday period. The readiness of e-channel services, BRILink Agents, and the reliability of the BRImo super app are being further strengthened to support smooth public transactions. BRI Corporate Secretary Dhanny stated that the reliability of the service system is the company’s top priority so that customers can still transact comfortably and safely. This step is part of BRI’s strategy to anticipate increased transaction activity during the long holiday period. “BRI strives to ensure that all systems run optimally so that the public’s transaction needs can be met without any obstacles. In addition, BRI also actively monitors the system, strengthens transaction security, and provides fast and responsive complaint services,” said Dhanny. BRI’s commitment to delivering prime services is also reflected through the strengthening of the e-channel network, which reaches 627,000 units. Of this number, more than 607,000 units are merchants operating in various strategic locations to support the ease of non-cash transactions for the public. In addition, 19,657 BRI ATMs and CRMs are spread across Indonesia, allowing customers to make withdrawals, deposits, transfers, and bill payments during the long holiday. BRI also relies on the BRILink Agent network, which by the end of December 2025 will reach more than 1.2 million agents, spread across more than 66,000 villages and covering more than 80 percent of Indonesia’s areas. The BRILink Agent service provides real-time and online transaction convenience. In addition, the public can access various additional services, from account opening and loan referrals, micro-insurance payments, withdrawals of remittances from abroad, to the purchase of travel tickets such as buses, shuttles, and ferries. The convenience of digital banking services can also be enjoyed through the BRImo super app. With more than 100 available features, BRImo facilitates various customer transaction needs during the 2026 Lebaran holiday moment, such as transfers, payments via QRIS, BRIVA, and even gold investment features that allow customers to continue managing finances productively. To complement this convenience, customers can also utilise BRI’s Virtual Assistant “Sabrina” via WhatsApp at 0812 1214 017. Sabrina provides 24-hour services for product information, promotions, to information on branch office locations, ATMs, BRILink Agents, and recommendations for the nearest merchants. BRI also provides communication channels through Contact BRI, available 24 hours at 1500017 or via toll-free and self-service at the BRImo Help Centre. BRI is also optimising the operations of 186 branches for personal or business needs in various strategic locations. Further information regarding BRI customer services during the holiday period can be accessed via BRI’s official website at https://bri.co.id/layanan-libur-lebaran.