Three Officials Examined by DKI Inspectorate Over PPSU's Use of AI

Jakarta (ANTARA) - The DKI Jakarta Inspectorate has examined three officials following findings of negligence in overseeing Public Infrastructure and Facilities Handling Officers (PPSU) in Kalisari, Pasar Rebo, who used artificial intelligence (AI)-based photos to respond to public complaints about illegal parking.

“Based on the results of the DKI Jakarta Inspectorate’s examination, the three were deemed negligent in controlling and supervising PPSU tasked with handling public complaints,” said East Jakarta Mayor Munjirin when contacted by ANTARA in Jakarta on Wednesday.

The three officials in the Kalisari Ward environment who were examined are the Kalisari Ward Head, the Head of the Economy and Development Section (Kasi Ekbang), and the Head of the Government Section.

As a form of administrative accountability, the East Jakarta City Government has taken firm action by deactivating the Kalisari Ward Head from her position.

The deactivation of Kalisari Ward Head Siti Nurhasanah was temporary until the further examination process is completed.

“The deactivation letter has been handed over by the Pasar Rebo District Head to the individual concerned. Her status is inactive until the further examination results are finalised,” Munjirin stated.

The use of AI-based photos that do not reflect real conditions is considered to damage public trust in the government’s complaint system.

Going forward, the East Jakarta City Government is committed to strengthening tiered supervision and enhancing guidance for PPSU officers.

In addition, an evaluation of the digital complaint response mechanism will be conducted to ensure every report is followed up accurately and transparently.

Meanwhile, the Public Infrastructure and Facilities Handling Officer (PPSU) in Kalisari, Pasar Rebo, East Jakarta (Jaktim), has been issued a first warning letter (SP1) after uploading an artificial intelligence (AI)-generated photo in the Jakarta Kini (JAKI) application report related to handling illegal parking.

“The officer in question has been given an SP1 by the Kalisari Ward Head, as PPSU falls under the ward head’s responsibility, and the individual concerned has made a statement that they will not repeat the action,” Munjirin said.

This sanction is a firm step against a PPSU officer who went viral and drew public attention.

“We apologise profusely for this incident. It serves as a lesson for us to ensure it does not happen again in the future,” Siti said when contacted separately.

This case stemmed from a resident’s report regarding illegal parking on Jalan Damai, submitted through the JAKI application. The report was then followed up by PPSU officers in the field.

However, in the feedback reporting process on the application, the officer instead uploaded an AI-generated photo depicting as if the conditions at the location were orderly and no vehicles were parked haphazardly on the road body.

The action went viral on social media uploads showing a PPSU officer using AI technology to respond to a resident’s report on illegal parking on Jalan Damai, Kalisari Ward, Pasar Rebo District, East Jakarta.

In the upload, the PPSU officer wearing an orange uniform was seen handling the situation at the location.

However, after AI-based processing, the visual appearance of the officer changed, including differences in clothing attributes and the disappearance of several vehicles in the processed image.

Netizens viewed this action as a form of data manipulation that does not reflect the actual field conditions.