Telkomsel, Indosat, and XLSmart Prepare Non-Expiring Internet Quota
The Association of Indonesian Telecommunications Providers (ATSI) has committed to offering service packages featuring internet quota accumulation, or rollover, following a lawsuit at the Constitutional Court against the system of monthly expiring data quotas.
ATSI Executive Director Marwan O. Baasir revealed this during a hearing for Petition Number 273/PUU-XXIII/2025 and 33/PUU-XXIV/2026 concerning the lawsuit over non-accumulating expiring internet quota schemes on Thursday (18/6/2026).
During the session, he presented the results of ATSI’s discussions with mobile operators Telkomsel, Indosat, and XLSmart, undertaken to follow up on the direction and recommendations of the panel of judges at a previous hearing. They have formulated several alternative formulas to address the demands.
Firstly, ATSI and the mobile operators have provided and will continue to provide and develop various choices of internet service packages that offer greater flexibility for customers. These include internet service packages using quota accumulation features (rollover), non-rollover, and other service innovations.
“With the availability of these various choices and innovations, customers can select the service that best suits their respective needs, capabilities, and usage patterns,” Marwan stated, as quoted from the official website of the Constitutional Court of the Republic of Indonesia on Friday (19/6/2026).
Secondly, ATSI together with the mobile operators are committed to enhancing transparency and ease of information access for customers. This effort is carried out by presenting information related to internet products and services in a more concise and easy-to-understand format, as well as providing various information channels that allow customers to monitor data usage and remaining quota more practically.
Thirdly, ATSI and the mobile operators will also continue to strengthen the protection of customer rights. One way is through the improvement of complaint handling systems and the implementation of periodic service evaluations.
“This step is taken to improve the customer experience while maintaining sustainable service quality,” he explained.
Finally, ATSI stated that the policies and regulations applicable to internet services have in fact considered various interests in a balanced manner, ranging from customer needs to the operational sustainability of telecommunications providers. This approach is considered important to ensure the public continues to receive inclusive and quality services, while supporting mobile operators in expanding investment, improving network infrastructure, and delivering service innovations throughout Indonesia.
“ATSI and mobile operators will also continue to explore various service innovations that can provide added value and better flexibility for customers and industry sustainability in line with existing technological developments,” he concluded.