Telephone bill payment

Telephone bill payment

From Kompas

Due to our busy schedule, we only managed to pay our telephone bill on Nov. 20. Unfortunately, there were some problems with the computer system at the Cikini branch of Bank Ekspor Impor that day. We were asked to write down our telephone number on a piece of paper, which was then stamped by the bank in order to avoid being fined by the telephone company.

To our disappointment, on the following day the bank only gave us the blue receipt. We were told to obtain the breakdown of the bill form the PT Telkom office on Jl. Proklamasi in Central Jakarta.

We had to go to Jl. Proklamasi, which meant wasting our time. As a client, we felt let down. We don't understand why the bank failed to inform its customers that it could not fully serve its clients that day.

It would have been a great help had the bank put a notice on the counters about the inconvenience rather than serving us half- way, forcing us to go to two places to settle our bill.

We would like to draw the bank's attention to the matter to prevent future inconveniences.

PUSPA MADANI

Wisma Antara