Suzuki Prepares 71 Service Workshops Along National Mudik Routes for Cars and Motorcycles
PT Suzuki Indomobil Sales (SIS) is preparing a specialised after-sales service network to meet the demands of the 2026 Lebaran mudik season. Through the Suzuki Bengkel Siaga programme, the Japanese automotive company is deploying 71 service points across major national mudik routes to address the anticipated surge in private vehicle travel.
The programme will run from 18–25 March 2026 and cover regions including Sumatra, Java, Bali, Kalimantan, and Sulawesi. Service centre placement has been strategically focused on high-traffic routes to ensure Suzuki vehicle users can access servicing whilst travelling.
This initiative responds to projected increases in population mobility during Lebaran. According to a Ministry of Transportation survey, approximately 143.91 million people are expected to travel during the 2026 mudik season. Of this figure, approximately 76.24 million are anticipated to use private cars and approximately 24.08 million to use motorcycles. Peak outbound travel is projected for 18 March, whilst return traffic is expected to peak on 24 March.
Hariadi, Assistant to the Aftersales Department Head of Service at PT SIS, stated that vehicle preparedness is a critical factor in maintaining safety and comfort during long-distance journeys. “The presence of Suzuki Bengkel Siaga 2026 represents a solution for creating peace of mind and security for customers undertaking mudik journeys,” he said during a statement in Jakarta on Wednesday (11 March 2026).
Of the total 71 service points, 33 outlets will operate 24 hours continuously. A further 28 outlets will provide service from 08:00 to 20:00, whilst 10 motorcycle outlets will operate until 21:00. Through this network, customers can conduct vehicle inspections, perform light servicing, and address technical issues during their journeys.
“For this year, we have added one new service centre, specifically in Jatiasih,” said Chief Officer of Suzuki Bengkel Siaga Averiel Akmal Nugraha during a press conference.
Suzuki also provides vehicle inspections through general check-ups covering 23 critical components, including braking systems, tyres, vehicle fluids, cooling systems, batteries, and other safety components. Should issues be identified, technicians at the service centres can immediately carry out repairs or replace parts according to procedure.
In addition to the service centres, Suzuki is providing emergency support through Halo Suzuki, accessible via 24-hour toll-free telephone and WhatsApp instant messaging. This service connects to Suzuki’s Emergency Road Assistance system, which can help customers experiencing difficulties during travel, including provision of towing services.