Strengthening Business Structure Bolsters Foundation for 2027 IPO
Entering the momentum of its 25th year, Intelix Group is affirming strategic steps towards the next growth phase through strengthening its business structure and readiness for an initial public offering (IPO) targeted for 2027.
This momentum also aligns with the journey of PT Global Alih Daya (Agent & Co), entering its seventh year in supporting the Intelix Group ecosystem.
Director of Intelix Global Crossing, Agung Susanto, stated that this transformation marks the shift of PT Intelix Global Crossing from a contact centre services company into an integrated business ecosystem that combines technology, operations, and a national-scale workforce network.
“Over more than two decades, PT Intelix Global Crossing has built a strong foundation in the B2B sector, particularly in the banking, multifinance, and various other industries,” said Agung in Jakarta on Thursday (9/4/2026).
He continued that entering this new phase, Intelix as a Group is directing its focus on integrating operational experience, operational workforce across Indonesia, and technological innovation to create a more scalable, efficient, and sustainable business model.
He explained that in its new structure, Intelix Group presents an ecosystem consisting of three main pillars.
First, PT Intelix Global Crossing, serving as the go-to-market engine that ensures every solution can be implemented effectively and delivers real value to clients.
Second, PT eCentrix Teknologi Indonesia (ETI), acting as the centre for technology development and innovation, delivering AI-based platforms, including contact centre and collection systems, as well as a roadmap towards an end-to-end financial technology ecosystem.
Third, PT Global Alih Daya (Agent & Co), serving as the operational services provider with a network of over 12,000 members across Indonesia, enabling national-scale activities while supporting local workforce empowerment.
According to Agung, the combination of these three entities enables Intelix Group to deliver solutions that are not only strong technologically but also excel in on-the-ground execution.
“This 25th anniversary momentum is not just a celebration, but a transformation point. We are no longer present as separate solution providers, but as an integrated ecosystem of technology, delivery, operations, complemented by workforce provision across Indonesia,” said Agung.
President Director of Intelix Global Crossing, Wayan Eka Nugraha, explained that in line with this transformation, Intelix Group is also strengthening its corporate governance foundation as part of its IPO readiness. “In 2027, we target Intelix Group for IPO. This is not just a financial target, but a reflection of our overall business, system, and organisational readiness,” said Wayan.
He stated that as part of the business strengthening strategy, for the 25th anniversary of Intelix Group, they are introducing three new product and service initiatives.
First, AI for Customer Experience, with the launch of the new product eCentriX CX-AI version 5. This implements artificial intelligence to create smarter, more adaptive, and personalised services. Then, eCentrix Verse, with the launch of the subscription-based solution product eCentriX. This flexible and ready-to-use solution line enables faster technology adoption, including for small to medium-scale needs.
Lastly, 24-Hour Contact Centre, with the launch of the eCentriX omnichannel contact centre service located in Yogyakarta. This omnichannel service infrastructure via voice, email, WhatsApp, and social media applications ensures consistent connectivity with clients/customers without interruption.
To date, added Wayan, Intelix Group has served more than 500 companies from various sectors, including banking, multifinance, government, and other industries. “With the spirit of Accelerating to the next level, we are committed to continuing as a strategic partner in driving business transformation while making real contributions to national economic development,” he concluded.