Southeast Asia Strengthens AI Ecosystem in the Financial Sector, Indonesia a Strategic Market
Southeast Asia is strengthening its AI ecosystem in the financial sector, with Indonesia identified as a key market.
Jakarta, VIVA – Digital transformation in the financial services sector continues to accelerate, driven by increasing digital transactions and customer expectations for instant services. Amidst competition and demands for operational efficiency, financial institutions are increasingly relying on artificial intelligence (AI) to enhance customer service while maintaining data compliance and security.
In line with this trend, Agora (NASDAQ: API) and FPT Corporation have announced a strategic partnership to expand AI adoption in the banking and financial services sector in Southeast Asia, with Indonesia as one of the primary markets. This collaboration combines Agora’s real-time engagement and conversational AI technology with FPT’s enterprise integration capabilities and regional network.
Through the integration of Agora Conversational AI (ConvoAI) and low-latency real-time communication infrastructure into FPT’s AI enterprise ecosystem, banks and financial institutions are expected to deliver secure and intelligent interactions through voice, chat, and video channels. This approach aims to improve the quality of customer experience while driving efficiency in digital and operational services.
Indonesia is considered a strategic market. Data from Bank Indonesia shows that digital banking transactions grew by 54.89 percent year-on-year until September 2024, driven by transfer activities, QRIS payments, and increased use of mobile channels.
Meanwhile, data from the International Trade Administration shows that 56.3 million users had transacted through QRIS in early 2025. This scale reflects the high volume of digital financial interactions that can be optimised through AI technology.
In this collaboration, ConvoAI and Agora’s real-time voice and video infrastructure are integrated with FPT’s AI-based contact centre and conversational intelligence solutions. The implementation includes support for retail and corporate banking customers, payment and account management services, interactions throughout the loan and credit cycle, insurance onboarding and claim assistance, and cross-country and multilingual services.
“By combining FPT’s AI enterprise capabilities and Agora’s real-time conversational infrastructure, we enable banks and financial institutions in Southeast Asia to deliver more efficient, responsive, and trustworthy digital experiences at scale,” said Mark Hall Andrew, Chief Revenue Officer, FPT Smart Cloud, FPT Corporation, as quoted in a press release on Wednesday, February 25, 2026.