Soeharto Heerdjan Hospital Refuses to Disclose Viral Woman's Medical Condition: Reasons Explained
Jakarta — Soeharto Heerdjan Hospital (RSSH) in West Jakarta cannot disclose medical examination results or psychiatric diagnosis for a woman with initials EO whose video went viral on social media.
The hospital’s Chief Director, Soeko W. Nindito, stated that such information is protected as part of medical records and the hospital has no authority to publicise patient diagnosis to the public.
“We must all understand that if such information is requested, only the patient themselves can release it, not even family members. Because medical records belong to the patient,” Soeko said during a press conference at RSSH on Monday, 9 March 2026.
Nevertheless, he confirmed that EO came to the hospital requiring mental health treatment.
“I cannot be too open about disclosing her diagnosis because that is the patient’s right. If I state what the diagnosis is, then I would be wrong. But what is certain is that she came here accompanied by family members and was fully conscious,” he said.
Social media had circulated allegations that EO’s husband brought a falsified certificate stating his wife had been categorised as a Person With Mental Disorder (ODGJ) for one month to facilitate the hospitalisation process.
Responding to this, Soeko assured that all medical procedures were based on direct examination of the patient upon arrival at the Emergency Department (IGD), not on referral documents from external parties.
“We do not base our decisions on such documents, but on examinations we conduct at the hospital. When someone arrives, we verify their condition first. Once we confirm symptoms are present, we provide appropriate treatment,” Soeko said.
According to him, medical decisions are made based on the patient’s condition found during examination.
“When someone comes to hospital, they obviously need help. The issue is whether it is a physical or psychological problem. In this case, she came with a psychological issue. If you ask what the symptoms are, that would be the same as releasing her medical records,” he explained.
Responding to such assumptions, the hospital’s Patient Responsible Physician (DPJP), Ismoyo, explained that patients with mental disorders have varying condition dynamics.
“In mental illness, there are symptoms that prevent the patient from understanding they are sick. In our terminology, the patient’s ‘insight’ is impaired. Many patients — not just one or two — do not feel they are ill, so it is quite natural that they feel forced into treatment,” Ismoyo clarified.